Role Description We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including: - Billing of renewals - Collection - Churn processing You will also be responsible for: - Data migration for new customers - Getting customers set up on our system with an integration when needed The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities, and provide all necessary reporting relating to their role. Location: The candidate must be based in Canada (remote friendly). A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. Your responsibilities will include: - Liaising with the Customer Success representative in charge of customer onboarding - Ensuring seamless data migration and flawless account creation - Extracting and analyzing data using AI Tools - Defining project parameters and executing seamless imports into the system - Setting up new accounts and creating document templates - Setting up API/integrations with precision - Collaborating with customers to build custom fields, menus, and other configurations - Managing billing aspects of subscriptions, including invoicing and processing renewals - Handling collections, downgrades, cancellations, and outstanding payments What you will own Technical Implementation - Lead data migration for new customers — extract, analyze, clean, and import customer data with precision - Use AI-assisted tools and internal processes to define project scope and execute imports accurately - Configure API integrations between Event Temple and PMS or other hotel technology platforms - Set up new customer accounts and user access with accuracy - Build custom fields, menus, and account configurations as specified per customer - Liaise with the assigned CSM throughout the implementation - Troubleshoot and resolve any data or integration issues before and after go-live - Create and maintain implementation documentation — data specs, integration guides, process notes - Provide Reports on Import Scopes, timelines, and challenges Billing & Collections - Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing - Manage collections for overdue accounts and drive reduction of delinquent churn - Conduct monthly billing audits to ensure accuracy across all active accounts - Track and report on AR aging, collections rate, and delinquent churn - Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies Qualifications - Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience) - Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect - Experience with data migration tools and techniques - Hands-on experience with Stripe for subscription billing and collections - Ability to identify process inefficiencies and suggest improvements - Excellent verbal and written communication skills - Strong customer service and relationship-building skills - Ability to work well both independently and as part of a team - Strong organizational skills with the ability to manage multiple projects and deadlines - A keen eye for detail to ensure accuracy in data migration, account setups, and documentation - Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment - Passion for data and for helping customers succeed Nice to have - Experience configuring API integrations between SaaS platforms - Background in hotel sales & catering systems Benefits - Friendly co-workers - Work From Home/Remote - Health and dental benefits - Casual dress code - Competitive compensation - Building a company and being a part of a success story Next steps - The eligible applicants will be contacted - 20 minute pre-screen - 1 hour tactical interview - 1 hour culture interview - 3 successful reference checks - We don't offer relocation support for this job posting

Role Description The Launch Support Specialist is responsible for providing daily interactions with customers virtually and in person while also providing quality assurance to ensure all customer documentation is updated into their accounts and service orders are properly documented and closed. This role will also require customer education and assisting the Account Management team with launch service activation residuals. - Provide the highest level of customer service and set the example for White Glove Service. - Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products. - Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues. - Make outbound calls to customers using company systems to schedule service orders and follow-up the day before and the day of the appointment. - Ensure that scheduled appointments are dispatched and completed in a timely manner. - Maintain excellent communication with residents regarding any schedule changes. - Provide concise, clear, and accurate communication to provisioning department regarding any changes/edits to installation appointments. - Follow documented procedures to close work orders, ensuring all equipment recorded and customer documentation is updated in Amdocs. - Escalate any issues found related to the project to the Launch Account Manager. - Review any/all emails and voicemails for the property (outage, customer escalations, etc.) with current and prior follow ups. - Educate customers on Fision Essentials. - Conduct account audits and reports. - Act as a liaison between properties and Launch Account Manager. - Other duties as required or assigned. Qualifications - Ability to speak clearly using grammatically correct English (Other language skills a plus). - Associates Degree in General Business preferred and/or a minimum of 1 year of operational experience in customer service. - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support. - Must have active and clean, non-restrictive, state issued driver’s license in State where hired. - Demonstrate personal excellence including punctuality, integrity and accountability. - Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays. Requirements - A quiet workplace so you can focus on delivering excellent service to our customers. - Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s. - Candidates must provide and meet all technical requirements prior to the first day of training. Benefits - Comprehensive Healthcare/Dental/Vision Plans. - 401K Retirement Plan with Company Match. - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!). - Paid Volunteer Time. - Paid Parental Leave. - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service. - Employee Referral Bonuses. - Exclusive Entertainment Discounts/Perks. Company Description Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. - Opening/scanning mail received. - Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. - Total Loss Packets (create and send all documents required per state guidelines). - Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). - Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them). - Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed. - Follow-up calls to Lien Holders (for documents listed above in the initial call). - Will send out revised packets to the owners/insureds as needed. - Will be held to the internal cycle times and other auditable criteria. - Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines. - Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance. - Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. - Other tasks as assigned by management. Requirements - 1 plus years of office customer service experience - Education: HS degree - Proficient in basic office equipment and with Microsoft products - Ability to identify/analyze vehicle title documents within company and State guidelines - Ability to work closely with State DMV's and Lien Holder entities - Problem solver - Ability to multi-task - Basic 10 key proficiency - Ability to work in a fast-paced environment - Excellent communication skills -- written and verbal - Excellent customer service skills and attitude - Basic math skills - Ability to delegate/prioritize workflow - Ability to work independently or in a team environment - Ability to read/write in English fluently and effectively - Valid driver's license - Occasional overtime as needed Pay $20.26 - $22.84 per hour Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

• Own and oversee all closed-won deals billed through Stripe, ensuring accurate customer setup, pricing alignment, subscription configuration, and contract compliance. • Serve as the internal subject matter expert on Stripe Billing and Payments, with hands-on ownership of the Stripe dashboard and core billing workflows. • Manage and troubleshoot customer billing issues related to invoices, subscriptions, payment methods, failed payments, refunds, disputes, chargebacks, and tax settings. • Administer and optimize recurring billing workflows in Stripe, including subscription setup, amendments, renewals, proration, credits, and invoicing logic. • Monitor dunning and collections workflows in Stripe, proactively managing delinquent accounts to reduce churn and revenue leakage. • Investigate payment gateway issues and partner cross-functionally to resolve billing and payment discrepancies quickly and accurately. • Reconcile Stripe payments, payouts, fees, and related activity against internal systems to ensure completeness and accuracy. • Partner closely with Sales, RevOps, Finance, and Customer Success & Support teams to maintain billing data integrity from deal close through cash collection. • Support month-end close by preparing Stripe-related reconciliations, reporting, and journal entries. • Identify opportunities to automate, streamline, and improve Stripe billing operations as the company scales.