• Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing within guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll keep your Salesforce pipeline up-to-date and deliver accurate forecasts across 30/60/90-day timelines • Execute standard renewal motions by documenting renewal risks, key dates, approval needs, and customer engagement steps, while actively identifying expansion opportunities (like modules, tiers, and additional seats) and collaborating with Sales for execution • Monitor account health using usage trends, support history, and sentiment. You’ll lead concise EBRs/QBRs focused on business outcomes, license utilization, and renewal planning. When needed, you’ll escalate adoption or implementation challenges to Customer Success Managers or Professional Services • Share relevant feature updates and best practices to help customers realize value from Ivanti - without owning technical training or deployment • Partner with Legal, RevOps, and Finance to navigate non-standard terms, approval workflows, and commercial escalations, and work with Sales and Channel to ensure customers have what they need to renew successfully • Capture and communicate customer feedback to inform product and leadership teams; contribute to team best practices, process improvements, and enablement content • Maintain high-quality data hygiene in Salesforce, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed

• Develop professional relationships with clients • Guide clients through increasing online presence • Maintain customer relationships and promote services • Communicate effectively about services and their value • Manage accounts focusing on revenue growth and retention • Provide customer service and handle inquiries • Conduct monthly reporting calls with clients • Work with production team for client onboarding • Keep records of customer interactions and process accounts • Identify retention risk and provide solutions • Participate in educational opportunities

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion • Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration • Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end • Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process • Support the design and implementation of onboarding workflows for new business customers • Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products • Work with product managers to define business requirements for onboarding and create user stories • Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

• Desenvolver, engajar e gerir o relacionamento com parceiros estratégicos • Identificar oportunidades de expansão e aquisição de novos lojistas via parceiros • Construir e escalar nossa estratégia de parcerias com agências especializadas em e-commerce • Conduzir apresentações, alinhamentos e reuniões comerciais com parceiros • Liderar negociações e estruturar modelos de parceria (comercial e go-to-market) • Gerenciar pipeline de oportunidades vindas de parceiros, acompanhando performance e resultados • Acompanhar métricas e indicadores de sucesso das parcerias • Criar e evoluir materiais, processos e documentações de suporte ao ecossistema • Atuar próximo aos times internos (comercial, produto, marketing) para maximizar impacto • Representar a empresa em eventos, reuniões externas e visitas a parceiros.