Director, Payer Relations (Remote) Remote, MA Remote Direct Hire Remote Job Description The Director, Payer Relations is responsible for leading the US Payer Relations team to achieve favorable coverage, coding, and reimbursement. This role oversees reimbursement strategy and execution across commercial payers, Medicare Administrative Contractors (MACs), and Medicaid within an assigned region, with a focus on ensuring appropriate payment, minimizing access barriers, and supporting utilization. The Director leads and develops the team, ensuring effective coordination of reimbursement support for key opinion leader healthcare providers and institutional customers. The role partners closely with Patient Services to deliver consultative support addressing reimbursement challenges and collaborates cross?functionally with Sales, Market Access, Medical Affairs, Marketing, and Customer Relations to advance payer and provider strategies. This position serves as a subject matter expert in payer policy and reimbursement, engaging regularly with commercial and government payer stakeholders, including medical directors, policy and provider relations teams, CMS MAC leadership, Medicaid agencies, and state and federal health organizations. The Director also builds relationships with advocacy groups, professional societies, and healthcare systems to establish sustainable access pathways for current and future technologies. What Will You Do - Lead and manage the team to develop and execute coverage and reimbursement strategies for national and regional commercial plans, Medicare, and Medicaid. - Drive payer engagement to secure coverage for newly marketed products, resolve reimbursement challenges, and reduce barriers to patient access. - Support KOL healthcare providers by addressing reimbursement needs in partnership with Sales and Market Access leadership. - Establish and maintain strategic payer and stakeholder relationships to support long?term growth. - Provide regular payer and reimbursement updates to senior leadership. - Execute outreach with state and local provider, patient, and healthcare advocacy organizations. - Travel approximately 50%. How Will You Get Here - Bachelor’s degree required. - 12+ years of industry experience, including at least 10 years in medical device, biotechnology, or pharmaceutical sectors. - Minimum of 4 years of people management experience. - At least 2 years of demonstrated payer leadership experience. - Strong communication skills with the ability to articulate clinical value and reimbursement strategy. - Proven leadership, relationship management, and cross?functional collaboration skills. - Strong organizational, operational, and budget management capabilities. Preferred Qualifications - Experience with patient management programs. - Familiarity with patient CRM systems. - Prior call center experience.

• Design and build automated reliability and self-healing systems that protect production at scale • Own and improve incident management tooling and on-call health • Develop and evolve our observability infrastructure, including monitoring, alerting, SLOs, and performance regression detection • Contribute to AI-driven operational tooling that goes beyond triage • Drive incident prevention by identifying systemic patterns and ruthlessly eliminating operational toil • Partner directly with product engineering teams to diagnose reliability gaps • Define and champion operational excellence best practices across engineering

• Create developer-facing content that supports the lead pipeline like articles, guides, webinars, talks, videos, case studies, landing pages, and demos. • Partner with Marketing and Sales to embed developer voice in campaigns. • Run programs (e.g. webinars, workshops, live streams) that bring developers into the funnel and nurture them toward adoption. • Collect feedback from the field and distill developer pain points for GTM, Sales, and Product. • Maintain a high bar for technical accuracy and clarity to earn developer trust. • Proactively spot opportunities to equip GTM with developer narratives, rather than waiting for direction.

Role Description We’re seeking a relationship-driven and highly organized Homeowner Relations Manager to serve as the primary point of contact for our valued property owners. In this role, you’ll take ownership of the homeowner experience, acting as a trusted advisor, advocate, and communicator. You’ll proactively build strong relationships, confidently guide conversations, and influence positive outcomes that support both homeowner satisfaction and business performance. This is an ideal opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being at the center of communication and decision-making. You bring a natural ability to connect, influence, and lead conversations with confidence, ensuring alignment across teams while delivering an exceptional homeowner experience. Responsibilities - Relationship Management: Serve as the dedicated liaison for a portfolio of homeowners, building trust and rapport through regular, transparent communication. Utilize gifts as needed and ensure cards are sent for owner birthdays and anniversaries. - Communication: Respond promptly (within 24 working hours) to homeowner inquiries via phone, email, and meetings. Provide timely updates regarding property performance, guest feedback, maintenance issues, and financials. Utilize owner newsletters on a regular basis for broad communications. - Onboarding & Retention: Ensure a smooth transition from the onboarding services to our management services. Support retention efforts through engagement, education, and responsiveness. - Issue Resolution: Identify and resolve homeowner concerns with professionalism and urgency, escalating complex issues when needed. - Cross-Functional Collaboration: Work closely with operations, guest services, maintenance, marketing, revenue, and financial teams to ensure a cohesive owner experience. - Documentation: Maintain Hubspot with owner communications/information/important dates, and utilize AI for owner profiles to enhance efficient and quality communications. - Reporting & Insights: Provide owners with performance reports, occupancy trends, and recommendations to enhance revenue and property care. - Process Documentation and Improvement: Document all current processes with SOPs and identify opportunities to improve homeowner communications, operational workflows, and service delivery. - Contracts and Licenses: Maintain current rental licenses for homes in the management program, and facilitate signing of new contracts or addendums as needed. - Owner Statements: Ensure accurate owner statements are sent on a timely basis each month, including billing homeowners for onboarding fees, linen fees, maintenance hours, supplies, etc. - Terminations: Offboard properties when owner or Juniper terminates services. Oversee every aspect and ensure a seamless transition. Qualifications - 2+ years of experience in client relations, property management, hospitality, or related field - Strong interpersonal and communication skills (written and verbal) - Highly organized and able to manage multiple priorities in a fast-paced environment - Proficient in Google Workspace, CRM systems, and property management platforms - Ability to handle sensitive conversations with professionalism, empathy, and discretion - A problem-solver with a service-oriented mindset and proactive approach - Excellent time management skills Preferred Qualifications - Knowledge of local short-term rental regulations Compensation & Benefits - Salary: $70,000 - 80,000 annually - Paid time off (PTO, sick days, vacation) - Health insurance - Dental insurance - Telecommuting options Location & Schedule - Location: Union Pier, MI - Schedule: Full-Time