About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. We are seeking a player-coach style Senior Manager of Talent Acquisition to own and elevate our global recruitment function. This is an owner-operator role: you will lead by example, personally closing roles, while managing a small team of recruiters and overseeing operational excellence across all open roles. Reporting to the VP of People, you will continuously refine how recruitment operates at Karbon - from candidate experience to process optimization, reporting, and AI integration. At the core, this role needs someone who: - is obsessed with data and making recruitment more scientific - a stickler for attention to detail - a true talent partner not an order taker - thinks AI-first and constantly look for ways to use AI to improve efficiency and delivery. About the Role: Recruiting Operations, Performance & Forecast Ownership - Lead and scale the recruiting function with a sales-operator mindset, setting clear monthly and quarterly hiring targets aligned to headcount plans and business priorities. - Manage recruiting performance like a revenue organization, using ramp expectations, activity targets, and pipeline coverage ratios to drive predictable hiring outcomes. - Establish and maintain data-driven management systems that monitor pipeline health, diagnose breakdowns, and trigger tactical interventions to improve velocity, conversion, and quality. - Own and continuously refine recruitment forecasting, translating workforce plans into executable hiring models and regularly validating forecast accuracy against real-time pipeline data. - Partner closely with People, Finance, and business leaders to proactively identify hiring risk, capacity constraints, and market signals—adjusting plans before targets are missed. Player-Coach Leadership, Accountability & Talent Bar - Lead as a player-coach, personally closing roles while scaling recruiter output through clear expectations, structured coaching, and real-time inspection. - Set and uphold a high talent bar, balancing accountability with development and investing deeply in recruiter growth and performance. - Create a culture of ownership, urgency, and continuous improvement, where recruiters understand their numbers and are accountable to outcomes—not just effort. - Implement consistent coaching cadences, pipeline reviews, and performance feedback loops to drive sustained improvement at both the individual and team level. Cross-Functional Partnership & Executive Visibility - Partner cross-functionally with functional leaders to define hiring priorities, align on profiles, and execute against hiring targets with discipline and transparency. - Drive executive-level visibility into recruiting performance, presenting regularly on hiring progress, forecast accuracy, risks, and recommendations. - Act as a trusted advisor to leadership, using data to influence decisions on timing, scope, and sequencing of hiring. KPIs & Success Metrics You Own - Own and report on key recruiting KPIs, including: - Hires per month / quarter - Time-to-fill and time-to-start - Recruiter productivity and capacity - Pipeline coverage and conversion rates - Offer acceptance rate - Quality and durability of hire - Use these metrics to continuously tune the recruiting engine and improve predictability, efficiency, and outcomes. Innovation & AI Integration - Think AI-first, leading in the experimentation and use of AI tools to improve every aspect of our talent process. - Drive special projects to mature the recruitment function (e.g., new assessments, hiring manager enablement, employer branding). - Keep our partners accountable to provide us the best service by holding regular meetings with the vendors we use for our talent processes i.e. Greenhouse, Xref etc. About You: - A hands-on recruiting expert who leads by doing and consistently delivers high-quality hires. - A structured operator who can manage a hiring dashboard, enforce standards, and elevate recruiter performance. - A coach at heart who gives direct feedback, holds high standards, and grows people through clarity and support. - A curious problem-solver who uses data and experimentation to drive better hiring outcomes. What You Bring: - 5+ years in talent acquisition, with at least 1–2 years in a managerial or team lead role. - Ability to lead, motivate, and coach a small team to success, getting in and getting things done yourself if needed. - Demonstrated excellence as a full-cycle recruiter in SaaS. - Proven ability to drive recruiting systems (ideally Greenhouse) and produce meaningful, accurate reports and actions as a result. - AI-first mindset, experimenting and implementing AI-driven models to create efficiency. - Experience building scalable, high-integrity recruiting processes in a fast-paced environment. - Strong ability to influence stakeholders and build hiring capability across the business. - Deep commitment to inclusive hiring and a growth mindset. Why Work at Karbon? - Gain global experience across Australia, New Zealand, UK, and Canada - Strong benefits package including: - Flexible Time Off with an encouraged 4 weeks use per year - Company paid medical for you and eligible spouse/partner and dependents - Paid dental and vision and eligible spouse/partner and dependents - 401(k) with company matching - Flexible Spending Account - Up to 8 weeks paid parental leave - Work-from-home stipend - Work with (and learn from) an experienced, high-performing team - A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback - Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $150,000—$160,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!