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Forward Deployed Engineer, VoIP
Location
Germany
Posted
124 days ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer, VoIP
Parloa
• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production). • Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints. • Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast. • Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements. • Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures. • Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation. • Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps. • Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments. • Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.
Job Requirements
- 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
- Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
- Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
- Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
- Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
- Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.
Benefits
- Equal opportunities for all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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