• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

- Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). - Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. - Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. - Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. - Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. - Automate routine and repetitive tasks to improve team efficiency. - Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes. **

• execution of distribution planning • DER interconnection impact studies • arc flash and coordination studies • distribution protection studies • self-healing systems as project and client needs dictate • client facing work • business development activities

• Lead commissioning (Cx) efforts for PV, BESS, and microgrid projects from planning through execution with minimal supervision; develop and manage commissioning plans (sequence, resources, timelines) and coordinate across internal and project teams to ensure successful delivery. • Conduct comprehensive testing of electrical systems, including PV arrays, inverters, BESS components, switchgear, and microgrid controllers, to ensure compliance with design specifications and performance standards. • Support commissioning and validation of mechanical components (e.g., HVAC for BESS enclosures, thermal management systems) to ensure full system integration and performance. • Perform functional tests to validate the operation of individual components and subsystems, such as PV panels, inverters, battery banks, switchgear, and protective relays, both independently and as part of the integrated system. • Assess the performance of PV systems, BESS, and microgrids under various operating conditions, analyzing data to identify potential issues and optimize system efficiency. • Investigate and resolve MEP issues encountered during commissioning, utilizing diagnostic tools and techniques to identify root causes and implement corrective actions for inverters, switchgear, and other critical components. • Ensure compliance with regulatory requirements and utility interconnection standards for PV systems and BESS, facilitating the approval process and coordinating with relevant authorities as necessary. • Adhere to strict safety protocols during commissioning activities, including lockout/tagout procedures, arc flash mitigation, and personal protective equipment (PPE) usage, to minimize risks to personnel and equipment. • Maintain accurate records of commissioning activities, test results, and equipment specifications for inverters, switchgear, and other critical components, and generate comprehensive reports to document findings and recommendations. • Provide training and technical support to operations and maintenance personnel, imparting knowledge of system operation, maintenance procedures, and troubleshooting techniques for inverters, switchgear, and other critical components. • Collaborate with design engineers and project managers to ensure seamless integration of PV, BESS, and microgrid components, including inverters, switchgear, and other critical electrical components, and participate in optimization efforts to enhance system performance and reliability. • Implement quality assurance processes to verify that installations meet industry standards, manufacturer specifications, and project requirements for inverters, switchgear, and other critical electrical components, conducting inspections and audits as needed. • Serve as a primary point of contact for clients and stakeholders during commissioning activities, addressing inquiries, providing status updates, and resolving issues related to inverters, switchgear, and other critical electrical components to ensure customer satisfaction. • Ability to travel as needed to support operations and perform other duties as required.