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Tabby

On a mission to create financial freedom. No interest. No fees. Shariah-Compliant.

ServiceDesk Engineer L2

EngineerEngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Portugal

Posted

63 days ago

Salary

0

Seniority

Senior

Job Description

ServiceDesk Engineer L2

Tabby

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

Job Requirements

  • Strong troubleshooting and problem-solving skills.
  • Experience with Jira at the administrator level.
  • Ability to work with logs and monitoring tools to investigate product and system issues(Datadog, Grafana, Kibana).
  • Knowledge and use of tools to automate administrative tasks.
  • English B1 or higher.
  • Understanding of software development principles and fundamentals.
  • Experience writing simple SQL queries.
  • Process management skills, ability to work in a team, proactivity.
  • Nice to have:
  • Experience with Google Cloud.
  • Experience writing scripts in Bash, Python, Golang.
  • Hands-on experience in incident management (SEV process, on-call duties).
  • Experience at a fintech company.
  • Experience at a startup.

Benefits

  • Full-time B2B contract
  • Fully remote setup, work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid leave days annually
  • Stock options (ESOP) in a fast-scaling, pre-IPO company
  • Flexi benefits you can use for wellness, travel, or learning
  • Work alongside a high-performing, international engineering team in a global fintech unicorn

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