Hydrite

• Partner with Sales and Account Managers to prioritize technical service needs, supporting both account retention and new business development. • Provide hands-on technical expertise, including plant evaluations, jar testing, and trial support, to optimize customer solutions and drive growth. • Lead the strategy, development, and performance of wastewater product lines to meet evolving application needs. • Manage product lifecycle and profitability, including formulations, pricing, margin optimization, and new product development (Optiva projects). • Maintain and continuously improve the Water Treatment Product Resource Master to ensure accuracy and accessibility. • Collaborate with Purchasing to optimize inventory levels, reduce costs, and enhance product performance, including identifying alternative suppliers. • Build and maintain strong relationships with chemical suppliers to source innovative, cost-effective solutions. • Act as a key liaison across internal teams (Technical Center, Equipment Group, Purchasing, Product Information) to align resources and deliver seamless support. • Support Sales with technical input for proposals and service reporting to strengthen customer value propositions. • Effectively manage time, priorities, and service schedules to deliver responsive and high-impact technical support. • Champion Hydrite’s Standard of Excellence, ensuring high-quality service to both internal and external customers.

• Uphold Hydrite Chemical’s Mission and Vision Statements through internal and customer centrism. • Quote and specify project, preventative maintenance and service requests, assigned by the Field Process Manager. • Study industry trends and be engaged in understanding what our competition is focusing on. • Be an acting OEM and Vendor liaison. • Conduct industry appropriate training for our customers and Hydrite staff. • Participate in plant surveys to identify and quantify customer, prospect and Field Service needs. • Manage own project list. • Support effective communication in all Hydrite Chemical business units. • Communicate effectively and efficiently with their acting Manager and corresponding Sales Team. • Support and execute current and new customer chemical trials to achieve defined performance objectives. • Perform all duties outlined in relevant SOPs and all other duties to be assigned. • Participate in RCRA, regulatory, health & safety and process training activities as required. • Work with other staff members to maintain workload balances. Provides back-up support as necessary.