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Granicus logo
Granicus

Empowering a Modern Digital Government.

Experience Partner

Affiliate ManagerAffiliate MarketingOtherRemoteMid LevelTeam 501-1,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

165 days ago

Salary

$1,500K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Experience Partner

Granicus

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR • Participate in pre-sales discovery sessions and contribute to solution design and proposal development • Lead implementation planning and onboarding coordination, ensuring alignment with client goals • Conduct semi-customized program reviews and provide strategic recommendations • Identify upsell and cross-sell opportunities and collaborate with sales and product teams • Serve as the primary point of contact throughout the client lifecycle • Maintain accurate records of client interactions, milestones, and engagement metrics • Collaborate with internal teams to ensure timely delivery and client satisfaction

Job Requirements

  • Bachelor’s degree in Business, Public Administration, Communications, or related field
  • 2–4 years of experience in consulting, customer success, or account management
  • Experience with SaaS platforms and digital tools preferred
  • Understanding of customer success principles and SaaS business models
  • Familiarity with digital transformation in the public sector
  • Knowledge of project management and implementation best practices
  • Strong analytical and communication skills
  • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms
  • Ability to manage multiple client relationships and competing priorities
  • Ability to work independently and proactively solve problems
  • Ability to build trust and credibility with clients and internal stakeholders
  • Ability to translate client needs into actionable strategies and solutions

Benefits

  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more

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