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Empowering a Modern Digital Government.
Experience Partner
Location
United States
Posted
165 days ago
Salary
$1,500K / year
Seniority
Mid Level
Job Description
Experience Partner
Granicus
• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR • Participate in pre-sales discovery sessions and contribute to solution design and proposal development • Lead implementation planning and onboarding coordination, ensuring alignment with client goals • Conduct semi-customized program reviews and provide strategic recommendations • Identify upsell and cross-sell opportunities and collaborate with sales and product teams • Serve as the primary point of contact throughout the client lifecycle • Maintain accurate records of client interactions, milestones, and engagement metrics • Collaborate with internal teams to ensure timely delivery and client satisfaction
Job Requirements
- Bachelor’s degree in Business, Public Administration, Communications, or related field
- 2–4 years of experience in consulting, customer success, or account management
- Experience with SaaS platforms and digital tools preferred
- Understanding of customer success principles and SaaS business models
- Familiarity with digital transformation in the public sector
- Knowledge of project management and implementation best practices
- Strong analytical and communication skills
- Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms
- Ability to manage multiple client relationships and competing priorities
- Ability to work independently and proactively solve problems
- Ability to build trust and credibility with clients and internal stakeholders
- Ability to translate client needs into actionable strategies and solutions
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
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