Job Description TITLE: Adjuster DEPARTMENT: Specialty Marine & Transportation (SM&T) REPORTS TO: VP, Specialty Marine & Transportation or Practice Leader STATUS: Regular, full-time; exempt SUMMARY OF JOB PURPOSE The Adjuster effectively determines and communicates the extent of loss or damage associated with commercial property and liability claims in a variety of business classes. The Adjuster II assists the insurer in fulfilling its obligation to policyholders and helps safeguard the insurer’s reputation and efficacy by providing highly specialized claims adjusting services to clients in the cargo and/or heavy equipment niche market. The incumbent in this role is typically assigned loss or damage assessments in a low to moderate cost range, based on experience and demonstrated aptitude. PRIMARY JOB RESPONSIBILITIES - Investigates insurance claims in a variety of settings involving trucks, trailers, or other cargo or cargo-related vehicle(s) or equipment and caused by such events or conditions as overturn, collision, refrigeration or temperature breakdown, load shift, securement issues, fire, flood, theft, inclement or catastrophic weather, earthquakes, vandalism, or negligence. - Uses knowledge of the property, cargo and heavy equipment industries specifically, personally conducts inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof. - Through interviewing or other methods, obtains necessary information from the claimant and/or parties such as carriers, shippers, or receivers as well as subject matter experts such as mechanics, electricians, freight brokers, and attorneys to assess the extent of the loss fully and accurately. - Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier’s examiners as needed to conduct investigations, confirm findings, and support evaluations. - Applies understanding of contracts of carriage and bills of lading as they define and affect the liability of various parties. - Applies a basic level of understanding of insurance policies, policy interpretation, and relevant case law to properly provide findings regarding cause, coverage, subrogation, and salvage and establishes loss estimates based on all relevant information and findings. - Demonstrates a basic understanding of a variety of coverage and loss types. - Recommends the reasonable and proper amount the insurance company should pay on a claim; participates as required in subrogation actions and processes. - Ensures the accuracy of information collected and reported, and guards against fraudulent claims. - Communicates via telephone, electronic, and face-to-face, as necessary to obtain relevant information and documents interactions, services, and findings clearly and promptly. - Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers and other clients on conclusions and recommendations, anticipating clients’ questions and responding to inquiries as necessary. Follows established policies, procedures, and processes in preparing information, and submits reports and documents in a timely manner and in accordance with insurer’s standards and expectations. Effectively uses software systems as necessary to help produce accurate estimates. - Maintains accurate and thorough time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer. - Formulates recommendations and completes evaluations and reports, in accordance with EM policy and practice, obtaining supervision or guidance when necessary. - Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; supports the goals of the department, division, and organization; participate in special assignments and activities as required or approved. - Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations. - Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors. - Upholds the values of Engle Martin and Our Foundation. - Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assumes personal responsibility for maintaining the requisite state licensure for the state(s) assigned. REQUIRED EDUCATION & EXPERIENCE - Bachelor’s degree in a related field or demonstrated equivalent experience - At least one year of experience in related claims handling preferred - Active license or ability to obtain such in multiple jurisdictions DESIRED KNOWLEDGE, SKILLS & ABILITIES - Proficiency in a variety of office software, including Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and Adobe) - Skills in using word-processing, spreadsheet, and database software - Ability to understand claims adjudication processes - Basic knowledge of automotive and transportation industry desirable - Familiarity with cargo- and heavy equipment-related adjustment case law desirable - Negotiation, conflict resolution, and persuasion skills - Ability to analyze, interpret, synthesize, prioritize, and report pertinent information - Sound written and oral communication skills, including the ability to produce articulate, compelling reports - Effective time management and organization skills - Basic mathematical, finance, and accounting skills - Ability to interpret policies and other written technical information - Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct - Commitment to confidentiality and ability to discretely handle sensitive information - Keen service orientation and customer service skills - Detail-oriented, and the ability to research, investigate and problem solve - Commitment to professional and personal growth and development - Team-oriented work style WORKING CONDITIONS May require work to be performed at the site of the damage or loss, including locations where disasters or catastrophes have occurred; may require evening, overnight work and weekend travel; incumbent may be subject to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation; incumbent may be exposed to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation. The incumbent may be required to work in close quarters, crawl spaces, small enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, balance, and resistance to acrophobia. PHYSICAL ACTIVITIES AND REQUIREMENTS In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder. Periodic driving is required with the ability to safely operate a motor vehicle in a work capacity; close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties. The incumbent must be able to speak clearly, and, on occasion, loudly. The incumbent must be able to perceive the nature of sounds at normal speaking levels with or without correction and to receive and impart detailed information through oral communication, making fine discriminations in sound.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: - Jurisdictions: NY - Licenses: NY - This role is eligible for fully remote work How you'll make an impact - Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims - Interact extensively with various parties involved in the claim process to ensure effective communication and resolution - Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process - Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements - Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file About You Ideal candidates for this position will have: - Claims Background: workers compensation lost time/indemnity experience - Jurisdictional Experience: NY - Active Adjusters' licenses: NY As a key member of our experienced Claims Adjuster team, you will: - Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution - Work in partnership with our clients to deliver innovative solutions and enhance the claims management process - Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants Required Qualifications: - High School Diploma - Minimum of 5 years related claims experience - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of accepted industry standards and practices - Computer experience with related claims and business software Desired: - Bachelor's Degree #LI-REMOTE #LI-KQ1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description Are you detail-oriented with claims experience and looking for a remote opportunity where your performance is rewarded? We’re hiring Claims Processors to join our team! - Training Pay: $18/hour (Monday–Friday, 8 AM–6 PM EST) for 8 weeks - Post-Training Pay: Piece rate or Subsidy $18/hour - Hitting standard goals? Earn $18/hour - High performers have the potential to earn more moving to Piece Rate pay - Production Hours: Start at 8 AM EST and work until "clean desk" meaning your day ends when the work is complete Important Requirement: - You must be comfortable working on camera for your full shift during both training and team meetings. This is a key part of the role. Qualifications - Previous claims processing or related experience - Strong keyboard and MS Office skills - Excellent attention to detail and problem-solving abilities - Ability to multi-task efficiently - High school diploma or GED Requirements - Must be 18 or older - Must pass a criminal background check (includes employment and education verification) - Must have reliable internet (Download ≥ 25 Mbps, Upload ≥ 5 Mbps, Ping ≤ 175 ms) - Must connect via Ethernet (not Wi-Fi) - Must reside in an eligible U.S. state (see list below) We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. - Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. Benefits - Health insurance coverage - Voluntary dental and vision programs - Life and disability insurance - Retirement savings plan - Paid holidays - Paid time off (PTO) or vacation and/or sick time The estimated salary range for this role is $18.00 per hour.

Overview Workers' Compensation Claim Consultant (California Claims)Location: Las Vegas, Nevada (Will Report Remotely) Schedule: 8:00 am - 4:30pm Salary Range: $75,000 - $95,000 (depending on experience) Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary We are seeking an experienced and highly skilled Workers’ Compensation Claim Consultant to manage a complex portfolio of claims with confidence, empathy, and sound professional judgment. With 5+ years of hands‑on claims experience, you will lead thorough investigations, guide claim strategy, and ensure fair, timely resolutions. This role also offers a strong development pathway for advancement into more senior claim positions. As a Claim Consultant, you will play a key role in delivering exceptional service to CCMSI clients and upholding our high standards of quality and responsiveness. This is a full life‑cycle WC adjuster position within a TPA environment, and only candidates with proven Workers’ Compensation claims experience will be considered. This is not an HR position. Responsibilities When we hire Workers’ Compensation Adjusters at CCMSI, we look for detail‑driven problem‑solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust. - Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws. - Establish reserves and/or provide reserve recommendations within established reserve authority levels. - Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution. - Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority. - Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate. - Assist in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.) - Assess and monitor subrogation claims for resolution. - Review and maintain personal diary on claim system. - Client satisfaction. - Prepare reports detailing claim status, payments and reserves, as requested. - Compute disability rates in accordance with state laws. - Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process. - Prepare newsletter articles, as requested. - Provide notices of qualifying claims to excess/reinsurance carriers. - Handle more complex and involved claims than lower level claim positions with minimum supervision. - Conduct claim reviews and/or training sessions for designated clients, as requested. - Attend and participate at hearings, mediations, and informal legal conferences, as appropriate. - Compliance with Corporate Claim Handling Standards and special client handling instructions as established. Qualifications Required Qualifications - Five or more years of California Workers’ Compensation claims experience. - Proficiency with Microsoft Office products, including Word, Excel, and Outlook. - Adjuster’s license may be required based on jurisdiction. Preferred Qualifications - Bachelor’s degree is preferred but not required. - SIP Preferred, but not required - Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required. Why You’ll Love Working Here - 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year - Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance - Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) - Career growth: Internal training and advancement opportunities - Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: - Quality claim handling – thorough investigations, strong documentation, well-supported decisions - Compliance & audit performance – adherence to jurisdictional and client standards - Timeliness & accuracy – purposeful file movement and dependable execution - Client partnership – proactive communication and strong follow-through - Professional judgment – owning outcomes and solving problems with integrity - Cultural alignment – believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: - Lead with transparency We build trust by being open and listening intently in every interaction. - Perform with integrity We choose the right path, even when it is hard. - Chase excellence We set the bar high and measure our success. What gets measured gets done. - Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. - Win together Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #NowHiring #ClaimsCareers #RemoteWork #IND123 #LI-Remote