• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Coordinate transitioning tests from the lab environment to the production environment • Develop, debug, qualify, and deploy test programs to meet and exceed evolving customer needs and expectations • Drive yield optimization activities and improvements • Control the company’s RMA procedures and process. • Work with marketing teams to provide a first line of defense for yield loss, RMA and customer returns. • Drive failure analysis activities, investigating and solving complex issues in a fast-paced test department. • Designing experiments and analyzing data to root cause and debug product failures • Provide primary interface between the company and external semiconductor vendors (OSATs, foundries etc.) • Lead cross-functional teams in operations, engineering, and quality assurance to meet production targets and KPIs. • Collaborate with Supply Chain and Planning to develop and execute efficient production schedules based on customer demand and inventory goals. • Develop, manage, and execute qualification activities, including prototyping parts, engineering samples and qualification builds. • Coordinate Supply Chain Planning, Procurement and Sales Operations to support product development and manufacturing ramp‑up. • Oversee Bill of Materials (BOM) accuracy and SKU management • Maintain and update internal systems to reflect NPI/engineering demand, assembly instructions, build requirements, and engineering sample plans. • Lead continuous improvement initiatives to advance operational modeling, automation, and cost‑reduction opportunities.

• Owning and operating the day-to-day brokerage operations across OnePay Invest and Crypto, ensuring accurate, timely, and compliant execution across the full trade and asset lifecycle • Supervising brokerage operations as a designated principal (Series 24), ensuring adherence to SEC/FINRA regulations, WSPs, and internal controls • Serving as the primary US-based escalation point, leading resolution of trade breaks, incidents, and real-time operational issues • Partnering closely with the India-based Brokerage Operations Lead to provide continuous operational coverage, share oversight of daily operations, and ensure consistency across regions • Oversight and management of core brokerage functions, including trade corrections, settlements, reconciliations, money movement, and transfers (ACATS) • Overseeing corporate actions and asset servicing, ensuring accuracy and timeliness across dividends, splits, and other trade related events • Monitoring operational health and performance, including exception queues, customer support volumes, and proactively addressing risks • Acting as the primary liaison with our clearing broker-dealer, and crypto partners, ensuring seamless execution, issue resolution, and continuous improvement • Building error management frameworks and partnering with Product and Engineering on workflow automation

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You’ll Do: - Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel - Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity - End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) - Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success - Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization What We’re Looking For: - 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations - Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment - Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence - Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) - Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones - Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets - Extensive domestic and international travel required Preferred Qualifications: - Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred - Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) - Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $255,000—$400,000 USD