Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You’ll Do: - Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel - Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity - End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) - Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success - Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization What We’re Looking For: - 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations - Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment - Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence - Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) - Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones - Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets - Extensive domestic and international travel required Preferred Qualifications: - Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred - Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) - Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $255,000—$400,000 USD

• Oversee multiple facilities and guide department heads on creating goals and implementing standards • Conduct regular reviews of progress and evaluate team’s achievements relating to Key Performance Indicators (KPIs) • Lead the development, management, and administration of operating budgets • Drive business objectives in safety, cost, quality, customer service, and production efficiencies • Review and approve control plans, budget, efficiency metrics, and major projects • Implement continuous process and operational improvements • Lead initiatives to maximize employee contribution in product quality and production efficiency • Provide strategic vision and associated roadmap to ensure achievement of goals and success of business operations • Drive a positive employee experience through employee development and coaching

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities - Providing an exceptional customer service experience each day in a phone based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - High school diploma/GED - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy Experience - Must be 18+ years of age - Prior experience in a pharmacy setting - Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time Skills and Abilities - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal oriented. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Monday through Friday - 9:00AM - 5:30PM EST AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. Your Mission: As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of: - Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues - Utilize in-depth knowledge of GDS (Amadeus) and NDC reservation systems to troubleshoot errors, resolve failures, and assist with complex bookings - Maintain comprehensive understanding of airline policies surrounding schedule changes, voluntary changes, and Irregular Operations (IROPS) to support timely and accurate decision-making - Collaborate with internal teams and external airline partners to develop and deliver training and continuous learning initiatives for BPO staff - Maintain comprehensive understanding of airline rules, procedures, and industry standards to ensure compliance and operational accuracy - Analyze trends in escalations to identify recurring issues and recommend process improvements or training needs - Serve as a liaison between BPO teams and operational stakeholders to streamline communication and enhance service quality - Document resolutions, workflows, and best practices to build a knowledge base for ongoing team reference - Participate in cross-functional projects aimed at optimizing flight support operations and enhancing customer experience What You’ll Bring to Engine: We’re looking for someone who’s ready to make an impact and grow alongside us: - Proven experience supporting flight operations or airline booking teams, preferably within an OTA or travel management environment - Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus - Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations - Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS) - Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently - Demonstrated ability to collaborate across teams and drive training and development initiatives - Detail-oriented with excellent communication and documentation skills - Comfortable working in a fast-paced, dynamic environment with evolving priorities - Please note: This role requires a flexible, modified schedule that regularly includes overnight shifts and weekends to support our 24/7 operations. Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process. Base Pay Range $50,600—$70,000 USD The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits: - Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. - Benefits: Check out our full list at engine.com/culture. - Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed. Perks and benefits may vary based on employment type, location, and more. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 13th, 2025. Please see the independent bias audit report covering our use of Covey here. Ready to Build the Future of Work Travel? Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.