About the Role We’re looking for a Technical Implementation Manager to own the end-to-end delivery of enterprise features and customer integrations across our medical coding SaaS platform and partner APIs. You’ll lead complex, API-driven implementations from pre-sale alignment through go-live—bridging customers, product, and engineering to deliver predictably. This is a customer-facing, highly cross-functional IC role with significant ownership. This role sits within the Engineering organization and works closely with Product, Sales, Support, and Software Engineers to ensure enterprise customer commitments are planned, built, and delivered predictably. You’ll be customer-facing, technically fluent, and accountable for shepherding complex work from early planning through successful onboarding and go-live. This is an individual contributor role with significant ownership and cross-functional influence. What You’ll Do · Lead enterprise implementations and onboarding from planning to go-live · Translate customer requirements into clear technical plans, milestones, and dependencies · Manage multiple concurrent implementations; track progress, risks, and timelines · Own Jira epics/stories and delivery tracking with engineering · Serve as the primary customer point of contact during implementation · Run customer planning, status, and readiness calls · Align Sales, Product, Engineering, and Support on scope and delivery · Remove blockers and maintain delivery predictability · Improve repeatability of onboarding and integration processes What Success Looks Like (30 / 60 / 90) First 30 Days · Develop a strong understanding of the medical coding SaaS platform and partner APIs · Learn existing development, release, and delivery processes · Build working relationships across engineering, product, sales, and support · Become familiar with current enterprise commitments and delivery timelines First 60 Days · Take ownership of delivery planning and execution for enterprise initiatives · Coordinate Jira epics and milestones with clear visibility and accountability · Provide consistent internal and customer-facing status and risk communication First 90 Days · Independently manage multiple enterprise deliveries end-to-end · Help improve predictability and repeatability of enterprise delivery · Be a trusted partner to engineering, product, sales, and enterprise customers What We’re Looking For Required · Experience in Technical Implementation, Delivery Management, TPM, or similar · Proven success leading customer-facing software implementations · Strong understanding of SDLC and agile delivery · Experience with APIs/integrations and complex systems · Hands-on with Jira (or similar) · Excellent communication with technical and non-technical stakeholders · Ability to manage multiple deadline-driven initiatives · Experience supporting enterprise customers or strategic accounts Nice to Have · Experience in healthcare, health tech, or regulated SaaS environments · Familiarity with medical coding, claims processing, or healthcare data workflows · Background working with partner or third-party APIs Why This Role Matters This role is critical to ensuring enterprise customers have a smooth, predictable experience from planning through go-live. You’ll help protect engineering focus, strengthen customer trust, and scale how we deliver complex enterprise capabilities. Professional

• Lead the planning, coordination, and execution of cross-functional programs involving cloud platforms, data ecosystems, security, and AI technologies using structured program management practices. • Translate business and technical strategy into actionable roadmaps, backlogs, and phased execution plans using Agile, SAFe, or hybrid delivery methodologies. • Drive alignment across engineering, product, architecture, DevOps, and data science teams by identifying dependencies, mitigating risks, and removing blockers to ensure predictable program delivery. • Facilitate technical discussions related to system architecture, infrastructure scalability, data pipelines, security considerations, and generative AI model operations to guide informed decision-making. • Communicate program status, trade-offs, risks, and measurable impact to senior leadership with clarity and executive presence. • Champion process improvements, automation initiatives, and lean delivery practices to enhance execution efficiency and cross-team performance. • Collaborate with finance and leadership teams to manage CAPEX/OPEX planning, cost optimization strategies, and overall fiscal alignment.

Role Description We are seeking an experienced Primavera P6 Administrator to support a major, multi-year rail infrastructure programme. In this key role, you will ensure the smooth operation, optimisation, and integrity of our enterprise-level Primavera P6 environment, enabling our planning and project controls teams to deliver safely, efficiently, and to the highest standards. - Managing and administering the full Primavera P6 environment (EPPM and P6 Professional). - Configuring user access, roles, permissions, and security profiles. - Overseeing database management including backups, recovery procedures, and performance optimisation. - Providing hands-on support to project teams for scheduling, reporting, and system troubleshooting. - Developing and maintaining global standards, templates, coding structures, and workflows. - Monitoring system performance and implementing continual improvements. - Supporting integrations between P6 and wider enterprise systems such as ERP and BI platforms. - Delivering training, guidance, and ongoing support to planners, schedulers, and project managers. - Ensuring data integrity, consistency, and compliance across all project portfolios. - Creating, customising, and maintaining reports, dashboards, and KPI visualisations. - Supporting software upgrades, patches, testing, and system migrations. Qualifications - Proven experience administering Primavera P6 (EPPM and/or Professional). - Strong understanding of project planning and scheduling principles. - Experience with database management (Oracle / SQL Server preferred). - Knowledge of project controls processes (cost, risk, and scheduling). - Strong analytical and problem-solving skills. - Experience with system integrations and APIs is an advantage. - Proficiency in reporting tools (e.g., Power BI, Excel advanced functions). - Excellent communication and stakeholder management skills. Requirements - Bachelor’s degree in Engineering, Construction Management, IT, or related field. - Primavera P6 certification (preferred). - Relevant professional certifications (e.g., PMI-SP, PMP) are advantageous. Benefits - Compensation: GBP 350 - GBP 450 daily. Company Description We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter! Bring your unique contributions and help us shape the future.

• Facilitate Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release readiness. • Maintain visibility into delivery progress through velocity tracking, burndown charts, and issue logs; escalate risks or blockers proactively. • Own end-to-end delivery of assigned projects, from scoping through release, ensuring alignment with timelines, budgets, and requirements. • Partner with Product Analysts and Product Manager to evaluate project ROI, scope, and prioritization, and integrate into the broader roadmap. • Collaborate with BI, Data Engineering, QA, and Governance teams to plan technical delivery, identify dependencies, and align resources. • Develop cross-functional processes and tools that improve collaboration across technical teams, from requirements gathering through analytics delivery. • Track and manage risks, scope changes, and blockers, ensuring transparent communication to leadership and stakeholders. • Provide regular reporting on delivery status, risks, and timelines to executive stakeholders. • Apply Agile principles to ensure iterative delivery, continuous improvement, and adoption of best practices across the team. • Ensure delivery processes are documented, repeatable, and aligned with Sound’s enterprise standards. • Support alignment with enterprise expectations for disaster recovery, business continuity, issue resolution, RACI modeling, and compliance. • Define, measure, and monitor KPIs related to delivery success, stakeholder satisfaction, and ROI realization; incorporate findings into process improvement.