• Monitor project progression and ensure timely delivery and scheduling of the reports • Communicate with multiple stakeholders to ensure continued and efficient cross-organisation operations • Help Focus Finance drive global engagement and strengthen its brand and digital presence • Identify key improvement areas and implement long term solutions in a collaborative manner

• Develop case-specific solutions for issues that cannot be resolved at 1st-level (service technicians) • Support service personnel in troubleshooting GE wind turbines • Initiate corrective actions to resolve faults • Regular deployments (throughout Germany) to wind turbines for condition assessments prior to contract takeover • Regular hands-on support of our service teams on and at the turbines with a "hands-on" mentality • Handle customer inquiries • Further develop processes, e.g. by creating and optimizing technical work instructions, maintenance protocols, etc. • Optimize defect-reporting forms to improve quotation and order preparation by service personnel

• You develop case-by-case solutions that cannot be resolved at the 1st level (service technicians) • You assist service staff with fault diagnosis on Vestas wind turbines • You initiate remedial actions to resolve faults • You are responsible for customer inquiries • You are responsible for the further development of processes, e.g., creating and optimizing technical work instructions, maintenance protocols, and other documentation • You optimize defect-reporting forms used by service staff for quotation and order preparation

• Provide technical support to customers via phone, email, and chat • Troubleshoot and diagnose hardware and software issues • Identify and escalate priority issues to appropriate teams • Follow up with customers to ensure issues are resolved and provide feedback to improve the support process • Maintain accurate records of customer interactions and resolutions in the ticketing system • Provide training to customers on new products and software updates • Collaborate with internal teams to resolve technical issues and improve product offerings • Continuously improve technical knowledge and stay up-to-date with new technology and software releases