Powerful edge and cloud solutions for media business and the entertainment industry
Technical Support Engineer – Edge Network
Location
Luxembourg
Posted
75 days ago
Salary
0
Seniority
Junior
Job Description
Technical Support Engineer – Edge Network
Gcore
• Handle customer and internal user requests via chat, email, and occasionally phone calls in English. • Provide consultations regarding our products and services in Edge Network. • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. • Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Job Requirements
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Solid experience with CDN
- Solid hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana, Kibana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Nice to have: Experience with SQL
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
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