Your role at DynatraceYour role at Dynatrace Move fast, make an impact. We're hiring a Senior Product Manager to own our response to customer needs in a fast-moving market. You are pragmatic, customer-obsessed, and ready to build the connective tissue between customer reality and our rapid product decisions. In this role, you’ll work in a rapidly evolving landscape, ensuring critical customer needs are captured and addressed with urgency and transparency. You'll directly influence our product direction, empowering our teams to deliver innovative solutions at speed. Join us and help shape the future of our product in a dynamic environment. In this role, you - will be the one who brings clarity to chaos. - excel at building bridges, fostering trust and alignment between our customers' needs and our internal teams' goals. - have a proven ability to navigate the inherent tension between customer expectations and development capacity, making you a skilled negotiator and a pragmatic strategist. - will have a direct impact on customer satisfaction, organizational efficiency, and product prioritization. - will represent our most strategic customers inside the company — and ensure their needs translate into clear, data‑driven insights for Product Leadership. - are a trusted voice, a calm problem solver, and a key builder of our long‑term escalation and RFE operating model. What You´ll Do: - Own the Customer Feedback Process: Design and manage our end-to-end process for enhancement requests, translating customer needs into clear, data-driven priorities for our product teams. - Serve as a Key Customer Advocate: Act as the primary point of contact for our most strategic enterprise customers, managing escalations with empathy and ensuring transparent communication. - Drive Strategic Insights: Create cross-functional visibility by building dashboards and reports that highlight the business impact of customer needs and emerging trends. - Improve Operational Excellence: Continuously refine and automate our tools and workflows to ensure customer feedback is handled efficiently and professionally. What will help you succeed - Experience with the Dynatrace platform - Deep customer empathy and the ability to understand what customers really need. - Strong diplomacy, negotiation, and crisis‑management instincts. - Excellent communication skills — written, verbal, and executive‑facing. - Ability to build trust quickly with both unhappy customers and internal leaders. - A product mindset: you understand how product, engineering, and roadmap processes work. - Comfort working with data to evaluate demand, impact, and prioritization. - Experience in Product Management, Engineering, Post‑Sales, or a similar role that bridges customer needs and product reality. - You ask the right questions, challenge assumptions, and keep pushing until you understand the full picture. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 85,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Overview Position: Contact Center Specialist - Financial Aid Location: fully remote Hours: must be able to work West coast time zone (PST/MST) 2 days 11am-8pm, 3 days 8am-5pm, and one Saturday shift every 2-3 months Pay Range: $20 - $22/hr + full benefits Join Universal Technical institute as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a point of contact for inquiring and enrolled students interested in attending one of Universal Tech's technical programs. This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to thrive in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — paid training is provided. What We Offer: - $20 - $22/hr, based on experience - Paid Training - Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs) - Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay - Retirement Matching - Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents - Insurance Coverage: Competitive medical, dental, and vision plans - Pet Insurance: through ASPCA - Health Plan Enrollment: Begins the first of the month after one full month of employment Responsibilities - Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns - Respond to student questions and assess financial status - Understand and accurately address general questions regarding programs, enrollment, and financial aid - Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member - Apply effective communication techniques to manage and resolve concerns professionally - Work from activity queues in Dynamics CRM - Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel - Ensure quality and consistency in student messaging - Maintain a positive and professional tone across all communications - Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns. - Other duties as assigned Qualifications Education / Experience - Must have a High school diploma or GED (required) - One (1) years of customer service or call center experience (preferred) - Experience in higher education, student services, or financial aid (preferred) - Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required) Skills - Ability to use good judgment, problem-solving and decision-making skills - Ability to maintain confidentiality and manage sensitive information with discretion - Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously About Us: It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #LI-AA1

Role Overview Are you looking for a remote role where you can work on your own schedule while helping others plan exciting trips? We're currently expanding and seeking motivated individuals to join our team as Home-Based Destination Specialists. In this role, you'll assist clients with researching destinations, organizing itineraries, and coordinating reservations while ensuring every detail of their travel plans is accurate and well managed. If you enjoy working with people, staying organized, and exploring travel possibilities, this opportunity could be a great fit. No prior travel experience is required training and support are provided to help you get started. What You'll Do - Help clients plan personalized travel experiences based on their interests and budgets - Research destinations, accommodations, and travel options using approved systems - Coordinate and confirm reservations with travel partners - Provide helpful suggestions and destination insights to support client decisions - Communicate with clients through email, phone, and messaging platforms - Assist with itinerary updates, changes, and service-related requests - Maintain accurate records of client details and booking information - Participate in training sessions and ongoing development opportunities Why Applicants Love This Role - 100% remote work from home or anywhere - Flexible scheduling options available - No previous travel industry experience required - Step-by-step onboarding and ongoing support - Access to travel-related incentives and perks - Supportive team environment with growth opportunities What We're Looking For - Strong communication and customer service skills - Organized and detail-oriented mindset - Comfortable using computers and online tools - Self-motivated and able to work independently - Must be 18 years or older - Must be authorized to work in the US, UK, Mexico, Australia, or Spain - Comfortable communicating in English

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Eligibility Advisor I Job Title: Eligibility Advisor I Agency: Health & Human Services Comm Department: TW Reg 07 EOAPD Posting Number: 15369 Closing Date: 04/25/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,953.25 - $4,365.66 Pay Frequency: Monthly Salary Group: TEXAS-B-13 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: TEMPLE Job Location Address: 4501 S GENERAL BRUCE DR Other Locations: MOS Codes: No military equivalent Brief Job Description: Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid. The Eligibility Advisor I position is included in a career track series. After a probationary period of one year, an Eligibility Advisor I will be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met. Based on current training requirements, applicants who have AES program eligibility experience as an Eligibility Advisor II or higher, within one year of the application date, may be considered for rehire at the Eligibility Advisor II level. Essential Job Functions (EJFs): As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions: - Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. - Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system. - Compute and authorize benefits based on eligibility determination. - Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. - Perform other duties, as assigned. Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines. Knowledge, Skills and Abilities (KSAs): In addition to the above listed functions, the following knowledge, skills, and abilities are needed: - Use fact-finding techniques to obtain, relate and evaluate information provided by applicants. - Read, understand, apply, and explain detailed regulations and policies. - Perform basic arithmetic functions. - Manage time efficiently by establishing priorities in accordance with importance of deadlines. - Establish and maintain effective work relationships with others. - Ability to communicate effectively both verbally and in writing. - Follow written and oral directions and instructions. - Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Applicants must meet the following education and experience requirements: Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience: One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred. Additional Information: This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.