Overview Position: Contact Center Specialist - Financial Aid Location: fully remote Hours: must be able to work West coast time zone (PST/MST) 2 days 11am-8pm, 3 days 8am-5pm, and one Saturday shift every 2-3 months Pay Range: $20 - $22/hr + full benefits Join Universal Technical institute as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a point of contact for inquiring and enrolled students interested in attending one of Universal Tech's technical programs. This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to thrive in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — paid training is provided. What We Offer: - $20 - $22/hr, based on experience - Paid Training - Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs) - Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay - Retirement Matching - Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents - Insurance Coverage: Competitive medical, dental, and vision plans - Pet Insurance: through ASPCA - Health Plan Enrollment: Begins the first of the month after one full month of employment Responsibilities - Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns - Respond to student questions and assess financial status - Understand and accurately address general questions regarding programs, enrollment, and financial aid - Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member - Apply effective communication techniques to manage and resolve concerns professionally - Work from activity queues in Dynamics CRM - Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel - Ensure quality and consistency in student messaging - Maintain a positive and professional tone across all communications - Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns. - Other duties as assigned Qualifications Education / Experience - Must have a High school diploma or GED (required) - One (1) years of customer service or call center experience (preferred) - Experience in higher education, student services, or financial aid (preferred) - Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required) Skills - Ability to use good judgment, problem-solving and decision-making skills - Ability to maintain confidentiality and manage sensitive information with discretion - Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously About Us: It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #LI-AA1

Role Overview Are you looking for a remote role where you can work on your own schedule while helping others plan exciting trips? We're currently expanding and seeking motivated individuals to join our team as Home-Based Destination Specialists. In this role, you'll assist clients with researching destinations, organizing itineraries, and coordinating reservations while ensuring every detail of their travel plans is accurate and well managed. If you enjoy working with people, staying organized, and exploring travel possibilities, this opportunity could be a great fit. No prior travel experience is required training and support are provided to help you get started. What You'll Do - Help clients plan personalized travel experiences based on their interests and budgets - Research destinations, accommodations, and travel options using approved systems - Coordinate and confirm reservations with travel partners - Provide helpful suggestions and destination insights to support client decisions - Communicate with clients through email, phone, and messaging platforms - Assist with itinerary updates, changes, and service-related requests - Maintain accurate records of client details and booking information - Participate in training sessions and ongoing development opportunities Why Applicants Love This Role - 100% remote work from home or anywhere - Flexible scheduling options available - No previous travel industry experience required - Step-by-step onboarding and ongoing support - Access to travel-related incentives and perks - Supportive team environment with growth opportunities What We're Looking For - Strong communication and customer service skills - Organized and detail-oriented mindset - Comfortable using computers and online tools - Self-motivated and able to work independently - Must be 18 years or older - Must be authorized to work in the US, UK, Mexico, Australia, or Spain - Comfortable communicating in English

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Eligibility Advisor I Job Title: Eligibility Advisor I Agency: Health & Human Services Comm Department: TW Reg 07 EOAPD Posting Number: 15369 Closing Date: 04/25/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,953.25 - $4,365.66 Pay Frequency: Monthly Salary Group: TEXAS-B-13 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: TEMPLE Job Location Address: 4501 S GENERAL BRUCE DR Other Locations: MOS Codes: No military equivalent Brief Job Description: Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid. The Eligibility Advisor I position is included in a career track series. After a probationary period of one year, an Eligibility Advisor I will be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met. Based on current training requirements, applicants who have AES program eligibility experience as an Eligibility Advisor II or higher, within one year of the application date, may be considered for rehire at the Eligibility Advisor II level. Essential Job Functions (EJFs): As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions: - Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. - Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system. - Compute and authorize benefits based on eligibility determination. - Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. - Perform other duties, as assigned. Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines. Knowledge, Skills and Abilities (KSAs): In addition to the above listed functions, the following knowledge, skills, and abilities are needed: - Use fact-finding techniques to obtain, relate and evaluate information provided by applicants. - Read, understand, apply, and explain detailed regulations and policies. - Perform basic arithmetic functions. - Manage time efficiently by establishing priorities in accordance with importance of deadlines. - Establish and maintain effective work relationships with others. - Ability to communicate effectively both verbally and in writing. - Follow written and oral directions and instructions. - Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Applicants must meet the following education and experience requirements: Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience: One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred. Additional Information: This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Position Summary: The Customer Advocacy Representative supports Concentra's patients with their inquiries regarding facility and services and employers with their portal related requests. The Customer Support team is responsible for ensuring our customers are supported if they need assistance with our portal, travel health, or their visit to one of our medical centers. Responsibilities - First point of contact for incoming customer service, Customer Portal, and travel health calls - First point of escalation for all customer complaints to Operations - Review and process all inquiries/issues from patients and employers - Review, processes and supports client updates or issues for patients and employers while maintaining department standard operating procedures - Input data into closed loop proprietary database system - Validate data for accuracy to ensure the highest level of data integrity - Record all appropriate information via internal applications - Responsible for daily completion of cases/triage while meeting production requirements - Communicate with employers for account verification for customer portal and eScreen’s Extranet issues - Escalate HIPPA incidents to leadership - Schedule and inform travel health appointments in a timely manner - Troubleshoot complaints pertaining to portal & reporting issues in all applicable systems - Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process - Identify trends or patterns in account data and/or efficiencies - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Physical Requirements: - Must be able and willing to travel to Addison, Tx to complete new hire orientation. Education/Credentials - High school diploma or GED equivalent - Some college courses in Business Administration or in a related field from an accredited college/university, preferred Job-Related Experience - Customarily has at least one or more years of experience in a call center environment - Proven ability working in multiple systems/applications simultaneously while on the phone Job-Related Skills/Competencies - Proficient user of Customer Relationship Management (CRM) system and Centralized Customer Management (CCM) system, Customer Portal, and eScreen’s Extranet - Comfortable with using technology and able to learn new systems/applications - Skilled at multitasking in multiple systems/applications simultaneously - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Effective ability to work in a team environment, as well as independently when required - Effective interpersonal and communication skills a must; ability to read, write, and speak professionally - Demonstrated working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) - Ability to work well with others - Comfortable in a high-demand environment - Ability to retain and apply new information quickly - Concentra core competencies of service mentality, attention to detail, sense of urgency, init Additional Data Employee Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer, including disability/veterans Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.