Role Description We are seeking a Financial Aid Support Representative to provide hands-on assistance to prospective and enrolled students as they complete their financial aid requirements. This is a temporary support role (up to 6 months) designed to help reduce processing backlogs and ensure students stay on track for enrollment and funding. In this role, you’ll guide students step-by-step through FAFSA completion and related requirements via remote and/or in-person sessions , while working closely with Admissions and Financial Aid teams. Compensation: $24-$28/hr What You’ll Do - Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with: - FAFSA completion - FSA ID creation and troubleshooting - Contributor (parent/spouse) setup - Master Promissory Notes (MPN) - Entrance Counseling - Proactively outreach to students with incomplete financial aid requirements via phone and email - Schedule and confirm appointments and follow-ups - Track student progress and document all interactions accurately in internal systems - Coordinate closely with Admissions and Financial Aid teams to ensure timely funding completion - Identify and escalate issues related to verification, missing documentation, or eligibility concerns - Maintain compliance with FERPA and institutional policies - Support team goals related to outreach volume, completion rates, and student readiness Additional Responsibilities - Assist with Exit Counseling outreach and tracking - Support financial aid communications such as reminders, deadlines, and required notices - Help during peak processing periods and special financial aid initiatives Qualifications - High School Diploma or equivalent - 2–3 years of experience in Higher Education Financial Aid - Strong working knowledge of FAFSA, verification processes, and federal aid regulations - Excellent communication skills with a patient, student-centered approach - Ability to multitask, work independently, and maintain attention to detail Requirements - Reliable high-speed internet - Laptop or desktop with webcam and microphone - Comfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.gov - Experience with databases or CRM systems (Salesforce a plus) Benefits - Job placement assistance - Financial aid - Work-study jobs to those who qualify

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