• Serve as one of the primary contacts for Tru-D customers • Work with Regional Sales Manager to align and communicate customer needs • Drive success of customer disinfection programs • Build relationships with Tru-D operators and managers • Communicate effectively with a variety of stakeholders • Identify, manage, mitigate and escalate service issues • Provide training on Tru-D device operation and software • Develop and maintain strong customer relationships • Monitor client performance using internal software tools and reports • Support implementation of new and add-on devices • Assist in sales presentations, demos, and trade shows • Maintain accurate records in Salesforce.com

• Lead the development, review, and management of complex pricing models, quotes, and contract documentation, ensuring accuracy and completeness for revenue generation. • Collaborate with sales, finance, account management, and country teams to streamline deal desk operations, resolve bottlenecks, and support process training initiatives. • Develop and deliver reports and metrics dashboards by consolidating and analyzing sales, pricing, and customer data to provide actionable insights for decision-making.

• Process confidential and complex information with discretion and professionalism. • Prepare, process, and review oral and written material. • Review provider data information received on the Provider Enrollment File (PEF) or as loaded in NC Tracks for accuracy and completeness and make corrections as required. • Ensure accurate and timely completion of provider demographic data entry. • Review PEF change report daily to ensure consistent information and make corrections as required. • Receive and process correspondence from internal staff and external Providers with promptness. • Provide prompt technical assistance and support for both in-network providers and community stakeholders, as needed.

• Contact with customers and implementation of the customer service philosophy • Handle inquiries at the service desk • Record, process, maintain and prioritize inquiries • Monitor service level agreements • Act as an interface between the development department and customers