• Lead the development, review, and management of complex pricing models, quotes, and contract documentation, ensuring accuracy and completeness for revenue generation. • Collaborate with sales, finance, account management, and country teams to streamline deal desk operations, resolve bottlenecks, and support process training initiatives. • Develop and deliver reports and metrics dashboards by consolidating and analyzing sales, pricing, and customer data to provide actionable insights for decision-making.

• Process confidential and complex information with discretion and professionalism. • Prepare, process, and review oral and written material. • Review provider data information received on the Provider Enrollment File (PEF) or as loaded in NC Tracks for accuracy and completeness and make corrections as required. • Ensure accurate and timely completion of provider demographic data entry. • Review PEF change report daily to ensure consistent information and make corrections as required. • Receive and process correspondence from internal staff and external Providers with promptness. • Provide prompt technical assistance and support for both in-network providers and community stakeholders, as needed.

• Contact with customers and implementation of the customer service philosophy • Handle inquiries at the service desk • Record, process, maintain and prioritize inquiries • Monitor service level agreements • Act as an interface between the development department and customers

Mercier Consultancy MD is pleased to offer an exciting opportunity for Croatian-speaking professionals to join our team in Greece. This position comes with a fully paid relocation package, making it easier for you to start your new career journey in a beautiful and vibrant country. As part of our team, you will provide exceptional support to Croatian-speaking customers, ensuring their needs are met with professionalism and care. Key Responsibilities - Provide excellent customer service in Croatian via telephone, email, and chat support channels. - Assist customers with inquiries related to products, services, and account management. - Ensure timely resolution of customer issues and escalate when necessary. - Maintain accurate records of customer interactions using CRM systems. - Collaborate with internal teams to improve customer satisfaction and operational efficiency. - Stay informed about company products, promotions, and policies to provide accurate information.