• Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process. • Notify the client via email alert or work list that one of their patients is entering the patient billing process. • Answer questions from the client regarding a patient’s case history. • Call patients for updated insurance information. • Call the patients to offer them financial assistance and payment plans. • Review/approve statement balance. • Send letters and billing statements to the patients. • Send financial assistance applications to patients and process returned financial assistance documents. • Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure). • Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks. • Participate in team meetings by sharing the details of cases worked. • Act as backup on answering incoming telephone calls as needed. • Other duties as assigned

Role Description The primary responsibility of this Billing Analyst role is to manage the billing process including issue invoices as per contract, reconciliation, aging analysis, supporting accounts receivable functions, and working with various counterparts (India billing team, Sales, Finance, Collections etc) to resolve issues. Core Responsibilities - Billing Operations & Accuracy - Prepare, validate, and issue invoices with high accuracy for a variety of billing scenarios (contracts, usage-based, milestone billing, etc.). - Review customer contracts, pricing schedules, and service agreements to ensure correct billing application. - Manage complex billing adjustments such as credit notes, debit notes, and rebills. - Maintain and validate customer master data, supporting your SAP-driven process. - Cross-Functional & Cross-Border Collaboration - Work closely with Sales, Customer Service, Finance, and Collections on resolving discrepancies. - Coordinate with the India offshore billing team to distribute tasks, review outputs, manage escalations, and maintain SLA performance. - Communicate clearly with internal and external stakeholders using strong interpersonal skills. - Issue Resolution & Analytical Review - Investigate billing discrepancies, disputes, and variances. - Support AR and Collections teams by supplying timely billing data and backup documents. - Perform aging analysis, billing reconciliation, and data validation where required. - Process Improvement & Audit Compliance - Identify inefficiencies and contribute to process improvements in the order-to-cash workflow. - Ensure compliance with internal controls, audit requirements, and Singapore GST regulations. - Document SOPs and participate in internal or external audits when needed. Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent). - Professional certifications (optional but advantageous): - CAT / LCCI - ACCA (part-qualified) - SAP certification (advantageous) Requirements - Minimum 5 years of experience in a similar billing or O2C role within a multinational company. - Proven track record working within shared service, regional billing, or high-volume billing environments. - Experience collaborating with offshore teams, preferably India-based SSC/BPO teams. - Experience handling complex billing scenarios and multi-country stakeholders is a plus. Benefits - Flexible work arrangements, including remote or hybrid options. - Access to a robust ecosystem of innovation centers and established partners.

Title: Archival Digitization Specialist- St. Louis, MO Location: - St. Louis, Missouri, United States - Cross Functional - Full time About Ancestry: When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. Ancestry is looking for a project-based temporary Archival Digitization Specialist to work on a contract basis in St. Louis, Missouri. We ask that you are a technical person with experience working with digitization, archival documents, and goal oriented projects. You are efficient, show great care for detail, and are accustomed to independent work in an environment that handles focused and repetitive tasks. This is a full-time opportunity working Monday through Friday from 8 am - 4 pm and will last 6-7 months. You will report to the Domestic Remote Senior Imaging Manager. This is not a work-from-home position. This position is contract-based and is not eligible for Ancestry benefits. Compensation will be $17/hr. What You Will Do: - You will capture digital images of documents as specified by our company - You will perform quality audits on each roll that have been scanned before transmission - You will report progress and quality audit notes and enter data into spreadsheets (can maintain complex spreadsheets) - You will initiate and maintain responsibility of the delivery or transmission of images to the corporate office - You will perform regular equipment maintenance functions, and coordinate for machine maintenance with third-party hardware service providers - You will perform basic image enhancement and file organization tasks - You will maintain professional relationships with partners that protect the image and mission of Ancestry.com - You will be expected to do various miscellaneous tasks related to the projects, as they arise. Who You Are: - You can manage several projects and determine project urgency in a practical way - You have experience anticipating problems, and finding creative ways to solve them - You have experience with scanning and editing equipment, procedures and materials - You have experience with Photography, Library and Archives, or History background #LI-JE Additional Information: Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records. Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

• Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications. • Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries. • Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system. • Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout. • Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed. • Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals. • Supervise the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to ensure that all invoices are submitted timely and successfully. • Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction. • Document meetings/discussions with billers, partners and clients for actions and/or later follow-up. • Interact daily with the E-Billing, Billing & Collection teams. • Ad hoc reports for attorneys as needed. • Handle special assignments/projects, complex e-billing and additional duties as assigned.