• Reviews, analyzes, evaluates, and executes data/system changes in accordance with business processes, policies, and service level agreements. • Writes detailed technical and business specifications, program functions, and steps required to develop or modify data files or systems. • Assists in creating project plans, conducting project meetings, and coordinating other project activities to improve existing business processes. • Documents data mappings, user interface specifications, processing logic as per business requirements. • Communicates with users, vendors, and management. • Provides regular status reports to management and conducts data quality analytics. • Provides mentorship and guidance to junior Analysts on the team as needed.

Role Description We’re looking for a curious, systems-minded builder to help Reachdesk scale how the business operates. In this role, you’ll identify inefficiencies across teams and design practical solutions using automation, integrations, internal tools, and AI. Reporting to our Chief Product Officer, you’ll work cross-functionally with teams across Product, Engineering, Customer Support, Supply Chain, Marketing, Sales, and Finance to eliminate manual work, improve data flows, and build scalable operational systems. While the role is highly collaborative, you’ll operate with a high degree of autonomy to take ownership of problems, design solutions, and implement them end-to-end. This role is ideal for someone who enjoys understanding fragmented real-world processes and turning them into elegant systems. You’ll build lightweight tools, scripts, and integrations that allow Reachdesk teams to move faster, reduce errors, and focus on high-value work. You’ll also help Reachdesk leverage AI thoughtfully, identifying opportunities where AI agents, automation tools, or new technologies can meaningfully improve workflows. This is a highly strategic role with company-wide impact, perfect for someone who enjoys solving complex problems with pragmatic technical solutions. - Identify operational inefficiencies across the business and design scalable solutions to eliminate manual or repetitive work. - Build and maintain automations, integrations, and lightweight internal tools using APIs, scripting, spreadsheets, and automation platforms. - Develop and maintain reliable data workflows that consolidate information across systems and ensure data accuracy and accessibility for teams. - Partner with stakeholders across the company to understand operational processes and translate them into efficient, automated systems. - Maintain and prioritize a backlog of automation and operational improvement opportunities that drive measurable efficiency gains. - Design systems that reduce operational risk, eliminate human error, and improve the reliability of business processes. - Evaluate and implement practical AI use cases that improve internal productivity and decision-making. - Establish guidelines and best practices to help teams adopt AI tools effectively and responsibly. - Own and maintain key components of the company’s automation stack, ensuring reliability, scalability, and proper documentation. Qualifications - 3+ years of experience in roles such as Business Systems, Automation Engineering, Solutions Engineering, RevOps Engineering, or similar. - Strong problem-solving skills and the ability to translate fragmented business workflows into scalable systems. - Experience building automations and integrations using platforms such as Zapier, Make, n8n, or similar tools. - Comfortable working with APIs, scripting, or lightweight programming (e.g. Python, JavaScript, SQL) to connect systems and automate processes. - Strong data skills, including working with spreadsheets, data transformations, and analysis. - Experience working with business systems such as CRMs, marketing platforms, support tools, or internal analytics systems. - Experience using AI tools to improve workflows or internal processes, with a proactive, hands-on approach to exploring new AI capabilities. - Excellent communication skills and the ability to collaborate with both technical and non-technical stakeholders. - A pragmatic, self-driven mindset that is able to identify problems and drive solutions from discovery through implementation. Benefits - Competitive salary with generous stock options. - Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments. - NEST Pension with 3% employer contribution. - Dental, audio, visual & life insurance. - A super-friendly, collaborative working culture populated by fun and dedicated people. Company Description Reachdesk is a cutting-edge B2B gift and SWAG platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise that build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

AZ0100 Remote - AZ Job Description The SBA Servicing Specialist will work on a temporary basis, for a duration of 6 months. Responsibilities include: - Conduct a full review of SBA 1502 reports, supporting documentation, and submission processes - Identify operational, procedural, and data integrity gaps - Document findings and recommended remediation actions - Deliver live, practical training sessions to the SBA Servicing Team during the audit process - Serve as subject-matter expert Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

CO0100 Remote - CO Job Description The SBA Servicing Specialist will work on a temporary basis, for a duration of 6 months. Responsibilities include: - Conduct a full review of SBA 1502 reports, supporting documentation, and submission processes - Identify operational, procedural, and data integrity gaps - Document findings and recommended remediation actions - Deliver live, practical training sessions to the SBA Servicing Team during the audit process - Serve as subject-matter expert Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.