• Participate in pre-sales activities such as feasibility studies and pilot installations • Install our product solutions at prestigious customer sites • Provide local after-sales support to customers • Service and maintain our products • Handle service requests • Accurately complete service worksheets, report case progress in our cloud-based case management system, and manage parts inventory

• Install, repair, and maintain Organ Care Systems at internal and external customer sites • Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner • Complete reports and documentation for service activities in a timely and accurate manner • Enter data from the completed service activities into the required databases in a timely manner • Maintain test equipment utilized in service activities • Drive customer satisfaction through service excellence • Perform other TransMedics tasks and duties as assigned/required.

• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions. • Technical customer facing expert , able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics. • Gather all customer requirements to deliver a thorough and customer focused implementation. • Develop the Statement of Work based on customer requirements. • Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments. • Configure the business configuration on platform based on the customer requirements • SME in Fleet Solutions, particularly understanding the hardware and installation of products. • Deliver Customer technical and Engineer PBET Training . • Provide technical support to internal stakeholders on occasion • Ability to provide troubleshooting on kit issues, on-site diagnosis, repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised. • Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations. • Provide bespoke Installation Guides to our Customers and third party associated installation partners. • Manage complex pilots and service visits providing on-site support as necessary. • Collaborate with Implementation Associate to manage contractors to ensure compliance with project specifications and timelines.

• Support power generation facilities across Canada through hands‑on field testing, advanced analytical modeling, and regulatory compliance work • Lead on‑site generator testing at hydroelectric, gas, steam, and nuclear power plants • Direct plant operators through complex testing procedures and make real‑time engineering decisions • Install, validate, and troubleshoot high‑precision data acquisition equipment • Analyze test data using proprietary internal tools • Ensure safety, quality, and procedural compliance • Develop generator, exciter, and control system models • Perform detailed power system studies • Prepare NERC compliance reports • Contribute subject‑matter expertise in generator dynamics, simulation, and control systems while coordinating with utilities, ISOs, OEMs, and plant engineering teams