• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions. • Technical customer facing expert , able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics. • Gather all customer requirements to deliver a thorough and customer focused implementation. • Develop the Statement of Work based on customer requirements. • Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments. • Configure the business configuration on platform based on the customer requirements • SME in Fleet Solutions, particularly understanding the hardware and installation of products. • Deliver Customer technical and Engineer PBET Training . • Provide technical support to internal stakeholders on occasion • Ability to provide troubleshooting on kit issues, on-site diagnosis, repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised. • Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations. • Provide bespoke Installation Guides to our Customers and third party associated installation partners. • Manage complex pilots and service visits providing on-site support as necessary. • Collaborate with Implementation Associate to manage contractors to ensure compliance with project specifications and timelines.

• Support power generation facilities across Canada through hands‑on field testing, advanced analytical modeling, and regulatory compliance work • Lead on‑site generator testing at hydroelectric, gas, steam, and nuclear power plants • Direct plant operators through complex testing procedures and make real‑time engineering decisions • Install, validate, and troubleshoot high‑precision data acquisition equipment • Analyze test data using proprietary internal tools • Ensure safety, quality, and procedural compliance • Develop generator, exciter, and control system models • Perform detailed power system studies • Prepare NERC compliance reports • Contribute subject‑matter expertise in generator dynamics, simulation, and control systems while coordinating with utilities, ISOs, OEMs, and plant engineering teams

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Senior Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST. This is a field-based role that will require a minimum of 60% travel to our customers sites across the US. Our mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission As our Senior Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the Sales and Product Marketing teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions. The value you bring Customer Training and Support: - Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support - Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage Internal Laboratory participation: - Elaborate laboratory documents - Train internal and external collaborators Product Development: - Gather feedback from customers regarding their needs, communicate internally for product design improvement - Coordinate with the development and/or marketing team for proper market implementation Requirements - Hands on experience with NGS library preparation and captures is required - Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus - Master's degree in Life Sciences, PhD preferred - Excellent customer relations & service skills - Willing to travel to various locations for executing trainings and any customer supports (60%) - Excellent scientific communication skills, both oral and written - High level of accuracy, reliability, and strong organizational skills - Strong problem-solving abilities and logical reasoning - Collaborative mindset with great team spirit - Fluent in Spanish is not required but a nice to have Benefits You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Business recognition and accolades include: - World's most innovative companies (Top 10) - World's smartest companies (Top 50) - 100 Best Places to Work in Boston - Top 10 European Tech Startup - Top 10 European biotechs startup to watch - Top 25 East-Coast Biotech to watch Our US benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview: - Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options. - Life and AD&D company provided - Company 4% match 401K contributions - Company-paid Short and long-term disability insurance - 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised - FSA commuter benefits - Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal - Voluntary Pet Insurance and Auto and Home options - Employer Assistance Program free for all employees Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you're utilizing AI in your search and application process, why not use some of these prompts: 'What impact can I expect to have on the world by working at SOPHiA GENETICS?' 'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?' 'I am a *job title* - What can SOPHiA GENETICS offer my career?' Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Starting Date: ASAP Location: Boston, MA preferred. Open to remote candidates located in EST or CST timezones. MUST be open to traveling at least 50% of the time. Contract: Permanent MA Pay Range: USD 71'250-143'750 Disclaimer: The estimated pay range represents a good faith estimate of what the Company expects to pay a successful applicant for the listed position and applies specifically to candidates based in Massachusetts. Due to various factors, the estimated pay range may vary in other locations. Should the level or location of the role change during the hiring process, the applicable base range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, job related skills, years of experience, location, relevant education or training, internal equity, and alignment with market data. The range does not include benefits, and if applicable, bonus, commission, or equity.

Title: Travel Technician Job Description: Job#: 3018630 Job Description: Travel Tech East Location: Virginia Beach, Virginia (Onsite) Employment Type: Contract Role Overview We are seeking a Travel Technician for a desktop support role. This position involves extensive travel and hands-on IT support. The ideal candidate will have experience in troubleshooting and imaging, with a willingness to travel nationwide for approximately three weeks each month for the duration of the contract. Key Responsibilities - Assist information engineers in coding, testing, implementation, and documentation projects. - Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions. - Interact with customers to understand the business environment and technical requirements. - Define scope, plans, and deliverables for assigned projects. - Collect, identify, and organize detailed user and IT requirements. - Participate in IT solution implementations, upgrades, enhancements, and conversions. - Prepare system documentation and establish security and integrity controls. - Analyze and resolve business or technical problems using appropriate tools. Required Qualifications Experience: 2-3 years of IT experience with an emphasis on troubleshooting and imaging. Certifications: Security+ certification is required. Must also possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application certification. Clearance: Must possess an active DOD Secret clearance. Compensation & Benefits The pay rate for this position is $28.00 to $32.00 per hour, plus a Service Contract Act (SCA) rate of $5.09 per hour. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Remote: Yes Location: Virginia Beach, VA, US Job Type: Pay Range: $28 - $32 per hour Similar Jobs - Lock Travel Technician - Tech Writer - Lock Travel Technician - Resort Tech - Tech Writer