The global leader in vehicle lifecycle management.
Implementation Specialist, Field Engineer
Location
United Kingdom
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Implementation Specialist, Field Engineer
Solera, Inc.
• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions. • Technical customer facing expert , able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics. • Gather all customer requirements to deliver a thorough and customer focused implementation. • Develop the Statement of Work based on customer requirements. • Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments. • Configure the business configuration on platform based on the customer requirements • SME in Fleet Solutions, particularly understanding the hardware and installation of products. • Deliver Customer technical and Engineer PBET Training . • Provide technical support to internal stakeholders on occasion • Ability to provide troubleshooting on kit issues, on-site diagnosis, repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised. • Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations. • Provide bespoke Installation Guides to our Customers and third party associated installation partners. • Manage complex pilots and service visits providing on-site support as necessary. • Collaborate with Implementation Associate to manage contractors to ensure compliance with project specifications and timelines.
Job Requirements
- University Degree in Business , Engineering or equivalent
- Extensive experience in the automotive industry , with a strong background in bespoke aftermarket installations and complex service visits.
- Technical requirements gathering or business analysis experience, ideally in fleet or automotive markets, able to ‘think out of the box’ to deliver value solutions to customers.
- Commercially aware and able to support sales opportunities to deliver best results with least cost.
- Expertise in diagnosing and resolving vehicle equipment faults , ensuring minimal downtime for clients.
- Full understanding and knowledge of PLG, LGV and HGV, ECU CANBUS, FMS and Multi-Plex vehicle wiring systems.
- Ability to work with and have solid understanding in TFL's DVS and additionally VOSA and MOT regulatory compliance.
- At least 5+ years experience in vehicle telematics , comms and video systems with proven installation experience to recognised industry standards .
- Proven ability to deliver PBET (Performance-Based Equipment Training) to a high standard, enhancing customer and driver knowledge.
- Strong technical acumen and hands-on skills for onsite support and troubleshooting.
- Excellent communication and interpersonal skills for effective customer and driver training sessions.
- Ability to work independently and as part of a team , demonstrating flexibility and adaptability in a dynamic environment.
- Strong interpersonal skills , able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
- Meticulous attention to detail.
- Extensive use of JIRA, Confluence and Office365.
- Experience of technical & hardware implementations/integration project and configuration.
- Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations advantageous.
Benefits
- Flexible work arrangements / hybrid work
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