Role Description We are looking for a Founding Revenue Operations Manager to step in, take ownership of the revenue engine, and proactively replace fragile human processes with durable, automated systems. You will work directly with the Founders to translate high-level sales and growth strategies into reliable workflows, scalable infrastructure, and AI-driven logic. This is not a role for a dashboard viewer or a ticket-taker. This is a hands-on, architectural seat for a builder who loves working from first principles to scale an AI solution used by hundreds of thousands of daily users. What You Will Own - Automation & Systems Engineering: Own all automations built in n8n and related tooling. You will build new automations that remove manual work across sales, onboarding, finance, and reporting. - CRM Architecture: Take total ownership of the HubSpot CRM architecture, data model, and lifecycle logic. - Data Hygiene: Maintain strict data accuracy across HubSpot, Stripe, and internal tools to ensure clean handoffs between marketing, sales, success, and finance. - GTM & Outbound Enablement: Build AI-driven pipeline generation systems, including enrichment, sequencing, and routing to surface high-intent accounts and renewal risks. - Tech Stack Mastery: Act as the internal owner of systems decisions, reducing tool sprawl while increasing leverage per system. Qualifications - You have 3 to 10 years of total experience. - You have at least 1 year of experience in a front-line B2B sales role (SDR, BDR, Inside Sales, AE). - You are highly proficient in n8n (or advanced Make/Python logic) and comfortable integrating LLMs and APIs. - You have deep, hands-on experience designing custom objects, complex lead routing, and reporting dashboards in HubSpot. - You have a high ownership mindset, a bias toward action, and a history of scaling systems in fast-growing startups (Seed to Series B). Requirements - The "Enterprise Cog": If you have 15+ years of experience managing large teams at massive corporations where the processes were already built for you, this role will be too scrappy. - The "No-Code Tourist": If your automation experience is limited to basic, linear Zapier triggers without programmatic logic, APIs, or AI integration, this stack will be too complex. - The "Pure IT Admin": If you have never worked closely with GTM teams or spoken to a prospect, you will lack the commercial empathy required to align our systems with revenue goals. Benefits - Real Impact: Shape the core processes and GTM engine as a founding team member. - Incredible Growth: Join a rocket ship that 10x'ed its revenue last year purely on product-market fit. - Flexibility: A fully remote, highly autonomous culture that values output over hours.

Founding Revenue Operations Manager (AI & GTM Systems) - Remote Location: Fully Remote (Preference for Brazil, LatAm, Lisbon, Cape Town, or similar time zones) Company: Confidential High-Growth AI SaaS (Represented exclusively by EQL Tech) Compensation: $30,000 – $80,000 USD/year (Highly competitive based on experience and architectural capability) The Opportunity We are exclusively representing one of the fastest-growing B2B AI startups in the US market. Backed by top-tier university accelerators and boasting 10x year-over-year organic revenue growth, they have massive product-market fit. Their problem? Their internal infrastructure is a "successful mess." We are looking for a Founding Revenue Operations Manager to step in, take ownership of the revenue engine, and proactively replace fragile human processes with durable, automated systems. You will work directly with the Founders to translate high-level sales and growth strategies into reliable workflows, scalable infrastructure, and AI-driven logic. This is not a role for a dashboard viewer or a ticket-taker. This is a hands-on, architectural seat for a builder who loves working from first principles to scale an AI solution used by hundreds of thousands of daily users. What You Will Own - Automation & Systems Engineering: Own all automations built in n8n and related tooling. You will build new automations that remove manual work across sales, onboarding, finance, and reporting. - CRM Architecture: Take total ownership of the HubSpot CRM architecture, data model, and lifecycle logic. - Data Hygiene: Maintain strict data accuracy across HubSpot, Stripe, and internal tools to ensure clean handoffs between marketing, sales, success, and finance. - GTM & Outbound Enablement: Build AI-driven pipeline generation systems, including enrichment, sequencing, and routing to surface high-intent accounts and renewal risks. - Tech Stack Mastery: Act as the internal owner of systems decisions, reducing tool sprawl while increasing leverage per system.

• Lead and scale the BDR team, providing daily stand-ups, quota attainment, and career development. • Define and optimize the “Sales Ready” lead handoff to ensure our Regional Sales Directors (RSDs) are only spending time on the highest-quality institutional opportunities. • Own the inbound response engine, ensuring we hit sub-5 minute response times for high-intent inquiries. • Conduct weekly Gong call coaching and Salesloft sequence audits to constantly improve conversion rates and outbound momentum. • Directly mentor and support the BDR Team to build internal leadership bench strength and operational consistency. • Manage the "ramp to quota" for new hires and create long-term career development plans to transition BDRs into higher-level sales or customer success roles. • Create and document the daily workflows for BDR, RSD, and CSM teams to ensure the tech stack investment maximizes revenue impact. • Build the “Honorlock Way” playbooks including training articles, video tutorials, and live sessions that reduce the ramp to quota for every new hire. • Orchestrate full-cycle support to ensure no revenue signal is missed, from conference follow up choreography to QBR and renewal triggers for CSMs. • Turn tools like 6sense, GovSpend, and Starbridge into actionable triggers. • Ensure that an expiring contract signal in GovSpend automatically triggers a tailored sequence in Gong Engage. • Be the Gong Insights expert who surfaces trends from call recordings to iterate on our messaging, talk tracks, and competitive battle cards in real-time. • Conduct monthly and quarterly audits on tool efficacy, providing data-backed recommendations for remediation or further investment in the revenue stack. • Define and enforce "Sales Ready" lead criteria to ensure RSD's focus exclusively on high-quality opportunities. • Optimize inbound response times and outbound prospecting workflows based on buyer insights and expiring contract data. • Partner with Customer Success (CS) to identify at-risk signals or upsell opportunities within the existing user base through automated engagement triggers.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Renewal Operations Manager - Customer Excellence Group (CEG) Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description At ServiceNow, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Operations Manager supporting AMS Geo, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, shape strategy, and operationalize performance across the organization. Role and Responsibilities: - Provide internal Business Partners with meaningful and actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis - Lead annual sales planning, including quota setting and influencing compensation plan design - Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes - Provide Renewal Sales Leaders' forecast and information to track Monthly/Quarterly projections - Develop and evolve key performance indicators to help drive sales revenue and projections - Drive operational excellence that helps Renewal Sales team achieve goals - Identify and drive process reporting enhancements - Collaborate with offshore team to align on reporting and analytics needs of Business Partners and Renewal Sales team - Familiarity with sales hierarchies and territory mapping - Execute ad-hoc tasks and responsibilities in support of sales finance and operations Qualifications Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of proven experience of Operations in a software sales organization - Self-motivated with an ability to work in a highly collaborative environment while managing multiple competing priorities - An understanding of how to scope work to ensure execution by desired timelines - Experience building trusted relationships and influencing others - Aptitude for taking on new challenges and comfortable handling ambiguity - Curious and comfortable with analyzing large sets of data and producing Executive Summary with Insights - Have been in a role supporting sellers up to the Executive Leadership level - Organized, with excellent attention to detail and the ability to work in a fast-paced environment - Excellent interpersonal, written, and verbal communication - Team player with a positive attitude ready to work in a constantly evolving environment - Willing to ask for help when necessary and bring in the proper resources to achieve results - Experience with a CRM system such as Microsoft Dynamics - Expert in PPT, Excel and Power BI - SaaS experience is a plus - Master's degree For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.