Honorlock

• Ensure the success and satisfaction of Honorlock's clients by providing technical guidance, support, and solutions. • Work closely with customers to understand their needs, troubleshoot issues, and ensure they fully utilize and benefit from Honorlock's services. • Support the onboarding process for new customers, ensuring a smooth and efficient technical implementation of Honorlock's solutions. • Conduct training sessions and workshops to educate customers on the features and functionalities of the platform to drive adoption. • Provide expert-level technical support to customers, resolving complex issues and ensuring timely resolution. • Build, develop and maintain deep relationships with customers and key stakeholders, acting as the primary point of contact. • Gather and document customer feedback, identifying trends and areas for improvement in the product. • Track and report on key customer success metrics, such as adoption rates, usage patterns, and customer satisfaction.

• Ensure the success and satisfaction of Honorlock's clients by providing technical guidance, support, and solutions. • Work closely with customers to understand their needs, troubleshoot issues, and ensure they fully utilize and benefit from Honorlock's services. • Support the onboarding process for new customers, ensuring a smooth and efficient technical implementation of Honorlock's solutions. • Conduct training sessions and workshops to educate customers on the features and functionalities of the platform to drive adoption. • Provide expert-level technical support to customers, resolving complex issues and ensuring timely resolution. • Build and maintain strong relationships with customers, acting as the primary point of contact for technical inquiries. • Gather and document customer feedback, identifying trends and areas for improvement in the product. • Track and report on key customer success metrics, such as adoption rates, usage patterns, and customer satisfaction.

• Lead and scale the BDR team, providing daily stand-ups, quota attainment, and career development. • Define and optimize the “Sales Ready” lead handoff to ensure our Regional Sales Directors (RSDs) are only spending time on the highest-quality institutional opportunities. • Own the inbound response engine, ensuring we hit sub-5 minute response times for high-intent inquiries. • Conduct weekly Gong call coaching and Salesloft sequence audits to constantly improve conversion rates and outbound momentum. • Directly mentor and support the BDR Team to build internal leadership bench strength and operational consistency. • Manage the "ramp to quota" for new hires and create long-term career development plans to transition BDRs into higher-level sales or customer success roles. • Create and document the daily workflows for BDR, RSD, and CSM teams to ensure the tech stack investment maximizes revenue impact. • Build the “Honorlock Way” playbooks including training articles, video tutorials, and live sessions that reduce the ramp to quota for every new hire. • Orchestrate full-cycle support to ensure no revenue signal is missed, from conference follow up choreography to QBR and renewal triggers for CSMs. • Turn tools like 6sense, GovSpend, and Starbridge into actionable triggers. • Ensure that an expiring contract signal in GovSpend automatically triggers a tailored sequence in Gong Engage. • Be the Gong Insights expert who surfaces trends from call recordings to iterate on our messaging, talk tracks, and competitive battle cards in real-time. • Conduct monthly and quarterly audits on tool efficacy, providing data-backed recommendations for remediation or further investment in the revenue stack. • Define and enforce "Sales Ready" lead criteria to ensure RSD's focus exclusively on high-quality opportunities. • Optimize inbound response times and outbound prospecting workflows based on buyer insights and expiring contract data. • Partner with Customer Success (CS) to identify at-risk signals or upsell opportunities within the existing user base through automated engagement triggers.