• Ensure TM Forum creates and scales high-value knowledge • Own TM Forum’s industry point of view across strategic topics • Lead a clear, Mission-based knowledge structure • Curate and contextualise knowledge that supports understanding • Own the research agenda and editorial standards • Own content strategy across all events • Connect outputs from Missions, Cocreate, research, and Catalyst activity • Provide the substance and credibility of TM Forum’s point of view

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: We are seeking a world-class Sales Enablement professional who thrives at the intersection of facilitation, instructional design, and business performance in a fast-paced environment. This role is ideal for a high-impact facilitator and content designer who can command a room, design modern learning experiences, and translate complex product features, advantages, benefits, and processes into simple, compelling training that drives real behavior change. As a member of our Sales Enablement team, you will play a critical role in accelerating seller productivity, improving customer outcomes, and supporting global go-to-market initiatives across Unified Communications, Contact Center, and AI-enabled solutions. This is not a “check-the-box” training role. We are looking for someone who sees enablement as a strategic lever for revenue growth, not just content delivery. Your key responsibilities: - Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees - Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement - Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions - Design and develop blended learning programs, including: - Instructor-led training (ILT) Virtual instructor-led training (VILT) - Self-guided eLearning and microlearning - Develop consistent and scalable training for new hires, experienced sellers, and partner audiences - Prepare and distribute training materials such as presentations, job aids, exercises, and assessments - Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets - Partner with Sales, Product, Marketing, and Operations to align training with business priorities - Evaluate training effectiveness using learner feedback, performance data, and adoption metrics - Use AI-assisted insights and analytics to continuously improve training content and delivery - Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams - Support continuous improvement of enablement processes, tools, and best practices - Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360 - Drive Salesforce hygiene & workflow adoption - Build Gong scorecards & coaching frameworks - Optimize Sales Navigator usage - Support Success 360 / CS tools - Translate tech into behavior change - Work as a fully competent, collaborative member of the Sales Enablement team - Define expected outcomes for training initiatives and track their impact on learner performance and adoption. What you’ll bring: - We accept that no candidate checks every box. We actively welcome applicants who bring unique experience, transferable skills, and the drive to grow in the role. Required - Bachelor’s degree or equivalent professional experience - 3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design - Proven experience facilitating live training for sales or customer-facing teams - Strong communication, presentation, and facilitation skills - Ability to manage multiple training initiatives simultaneously - Comfort working in a very fast-paced, constantly evolving environment Experience we consider a plus - Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology-enabled sales environments - Prior experience carrying a sales quota or working directly in sales - Experience designing blended learning programs using adult learning principles (ADDIE preferred) - Familiarity with LMS platforms, CRM tools (Salesforce highly preferred), and enablement platforms (Highspot preferred) - Knowledge and skilled in Rise Articulate - Experience using AI tools to support learning design, content creation, coaching, or performance enablement - Ability to write clear, effective AI prompts for generating learning content, scenarios, summaries, and assessments - Willingness to travel when needed How You'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k). Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. US Pay Transparency $83,801—$95,000 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Role Description The Content Marketing Strategist role sits at the intersection of content strategy, management, and AI automation – building the workflows, templates, and tools that allow our team to create and manage high-quality, on-brand content efficiently across channels. This role leads the development of customer stories and creates compelling content that fuels marketing campaigns and top-of-funnel growth. You’ll lead the development of customer-focused content, content that supports integrated marketing campaigns, and partner cross-functionally to keep our content resources on servicetrade.com fresh, accurate, and high-impact. Your content will be used in ABM programs, marketing campaigns, digital advertising, sales outreach, and to share our company’s continuous thread of good news on our owned web properties, social media, and third-party outlets. In a world of AI, we believe that the future of content strategy resembles that of an engineer – someone who orchestrates, manages, and optimizes both our content strategy and the use of AI to power ServiceTrade’s content creation and storytelling at scale. Key Responsibilities and Activities - Content Strategy, Systems, and Workflow Engineering - Lead and evolve the company’s content strategy across the full funnel, aligning brand narrative, demand generation priorities, and product positioning to drive audience growth and pipeline impact. - Lead and evolve the content systems and workflows that power ServiceTrade’s marketing content. - Design scalable content pipelines that break content creation into repeatable, modular steps supported by automation and AI. - Build and maintain content templates, prompt libraries, and structured workflows for campaigns, customer stories, and marketing programs. - Maintain the content roadmap, editorial infrastructure, and organization-wide libraries that support campaign priorities and strategic initiatives. - Establish governance standards, workflows, and quality benchmarks to ensure outputs remain accurate and on-brand. - Continuously optimize workflows, templates, and automation to improve speed, scale, and effectiveness. - Customer Story Systems and Thoughtful Storytelling - Design scalable frameworks for capturing, structuring, and repurposing customer stories across channels. - Partner with Customer Success, Sales, and Product to identify strong customer story opportunities aligned with business priorities. - Build templates and processes that turn interviews, case studies, and testimonials into multi-format content assets. - Enable teams to efficiently transform customer insights into blogs, social posts, campaign assets, and sales materials. - Campaign and Top-of-Funnel Content Systems - Build the systems that enable campaign content to be created, adapted, and distributed efficiently across channels. - Translate campaign objectives into scalable content frameworks that support blogs, guides, video, social, and digital assets. - Support distribution and engagement across always-on owned channels (servicetrade.com, blog, YouTube, and social platforms). - Collaborate with Demand Generation and Brand teams to ensure content systems align with campaign goals and messaging. - Identify opportunities to improve content velocity and scale through automation and structured workflows. - Design workflows that allow marketing teams to repurpose and distribute campaign content across owned channels. - Collaborate with Marketing Operations to define KPIs and measurement frameworks for content effectiveness and regularly report on impact. - Brand and Product Content Governance - Maintain systems that ensure brand voice, tone, and messaging remain consistent across all generated content. - Partner with Product Marketing to ensure product messaging is embedded into content frameworks and templates. - Develop guardrails and review processes that maintain clarity, accuracy, and brand alignment. - Serve as a steward of the company’s content architecture and narrative consistency. - Web and Content Infrastructure - Design systems that support scalable content publishing and updates on servicetrade.com and other owned platforms. - Maintain structured content models that support reuse, AEO/SEO performance, and discoverability. - Collaborate with Web, AEO/SEO, and Design partners to improve content performance and user experience. - Ensure content systems support consistent storytelling across web, social, and campaign channels. - Help shape the content experience and discoverability strategy across web and organic channels. Qualifications - 5+ years of experience in content marketing, content strategy, or a related B2B marketing role. - Demonstrated ability to develop compelling customer stories, case studies, and narrative-driven marketing content. - Strong writing and editing skills with the ability to communicate complex ideas clearly and simply. - Experience supporting integrated marketing campaigns with content across multiple formats and channels (blog, web, social, guides, video, sales enablement). - Experience designing and managing editorial calendars, content roadmaps, or structured content libraries. - Experience using AI tools to support research, drafting, editing, and content optimization. - Ability to design repeatable content workflows, templates, and frameworks that improve content efficiency and scalability. - Strong collaboration skills and experience working cross-functionally with demand generation, product marketing, customer success, sales, and marketing operations. - Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously. - Experience analyzing content performance and using data to improve content effectiveness and audience engagement. Preferred - Experience in B2B SaaS, field service software, or technology marketing. - Experience designing AI-assisted content workflows, prompt libraries, or automated content pipelines. - Familiarity with SEO/AEO best practices and content discoverability strategies. - Experience working with CMS platforms and structured web content systems. - Experience using marketing automation, analytics, or content performance tools. - Experience translating long-form content or customer insights into multi-channel campaign assets. - Comfort experimenting with new tools and approaches to improve marketing content speed, scale, and impact. Benefits - Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions. - Dental and Vision through Unum. - Flexible Spending Account and Dependant Care Account. - Company-paid Life insurance, STD and LTD. - Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance. - 401(k) with up to 3% employer match and NO vesting period. - Flexible PTO policy. - 10 company holidays. - Parental Leave. - Paid Time Off for Volunteering. - Employee Reimbursement Program to use for well-being, technology and/or professional development.

• Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content • Writing grammatically correct texts in different styles with various degrees of creativity, strictly adhering to provided guidelines • Performing audits and quality checks of tasks completed by other specialists, if required • Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks • Diving deep into issues and implementing solutions independently • Identifying and reporting tooling bugs and suggesting improvements