• Act as a system SME to: • Provide technical application insight and thought leadership when it comes to new solution design and best practice • Provide guidance to system users and stakeholders • Review and validate our service partners solutions designs, timelines and estimations. • Partner with the business and technology leadership teams to support a consistent, enterprise-wide customer centric approach to application implementation in order to maximize the efficiency and predictability in line with company strategy and organizational goals. • Carry out system configuration and work with the application support teams to root cause and resolve any system issues • Support user training and system testing • Define business requirements and specifications for WMS software projects • Help drive implementation and configuration WMS solutions with our partners to meet customer needs and expectations to meet operational and implementation KPIs. • Optimize warehouse productivity, space utilization, and employee engagement using WMS/LMS/WCS functionalities • Coordinate software testing, training, and maintenance for new and existing customers • Collaborate with cross-functional teams and outside partners to integrate WMS with other systems and processes • Assist, troubleshoot and resolve issues related to WMS software and functionality • Keep implementation partners and vendors accountable to deliver • Assist with the development and definition of the quick implementation template and be the leader to launch WMS in quick time for small to medium customer sites • Document and update standard operating procedures and best practices. • Provide application support and guidance to WMS users and stakeholders • Drive adoption of AI and ML through IT partnership and collaboration • Support application transition/transformation at Neovia • Performs other responsibilities as assigned, including overnight and international travel.

• Lead the implementation process, providing invaluable guidance and support to customers. • Offer expert advice on data migration into NEC Housing, ensuring accuracy and efficiency. • Conduct comprehensive training sessions and consultancy services, empowering customers to optimize features such as DTI, Query View, Task Manager, Archiving, and Variable Warnings. • Excel in assisting customers with data manipulation and cleansing activities, facilitating smooth operations. • Collaborate with cross-functional teams to devise innovative solutions for customer interfacing and integration requirements. • Leverage your technical prowess to develop and customize dataloads to meet specific needs. • Provide indispensable support during critical year-end processes, including dataloads, extracts, and notifications, particularly in Leasehold Service Charge and Rent areas.

• Work with project managers and business analysts to deliver CPQ implementation projects • Facilitate mentoring sessions for customers • Respond to ad hoc customer requests, providing subject matter expertise on project implementation • Manage multiple tasks simultaneously and document troubleshooting steps • Analyze, design, and deliver solutions specific to customers’ products, services, pricing, and business rules • Spot inefficiencies and embrace continuous improvement for CPQ operations

• Own, lead and manage all ongoing implementation(s) and POCs from concept through implementation & release • Understand technical aspects of the product and demo to potential customers • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials • Lead mining and client relationship geographically dispersed to deliver technology projects on time • Maintain end-to-end accountability for customer satisfaction and overall delivery excellence