• Exceed quarterly renewal and upsell goals • Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services • Guide customers through onboarding of products and services • Maintain control of account direction and strategy • Build relationships with strategic leadership level customer contacts • Identify new opportunities and work to drive them to a close • Coordinate with business users and procurement to ensure timely renewals • Update and maintain Sales database as appropriate • Must be able to proactively drive accounts with minimal oversight • Strong collaboration with internal teams • Generates trusted relationships with customers • Ability to manage multiple systems and administration at once

• Develop and execute structured mid-term Key Account plans aligned with regional commercial strategy • Drive profitable revenue growth while protecting pricing and margin • Build and maintain multi-level relationships with decision-makers and influencers across customer organizations • Identify, create and qualify new business opportunities within defined customer groups • Manage a disciplined, high-quality project pipeline from lead generation through to closing • Specify products into customer applications and support qualification processes • Coordinate with internal technical experts to support early-stage projects, trials and customer training • Ensure accurate CRM management, opportunity tracking and reliable forecasting • Contribute to cross-functional collaboration to ensure strong commercial execution

• Building and maintaining relationships with current PSPs. This means to be the first contact person, responding to their requests, finding ways to optimise AR and other indicators, and direct cooperation in order to develop our partnership. • Identifying new opportunities and maximising revenue (margin) from key PSPs. • Signing referral agreements and bringing new clients according to them, negotiating the discounts. • Developing and executing plans with current PSPs that align with the company's goals and objectives. • Identifying potential growth areas, exploring new directions/solutions/features/channels and monitoring progress. • Collaborating with other departments, such as BizDev, Tech team, Treasury and BAM.

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution. • Support clients' life cycle: monitor payment stability and help optimize processes and key performance indicators. • Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance. • Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions. • Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products. • Collaborate with internal teams to resolve client needs and improve the overall service. • Track trends and changes in the payment industry and use this knowledge to advise clients. • Maintain client documentation and reporting, and track account status and action items.