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FinteqHub logo
FinteqHub

FinteqHub is a PCI DSS certified payment gateway for online businesses.

Business Account Manager

Account ManagerSalesFull TimeRemoteMid LevelTeam 51-200Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

90 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Business Account Manager

FinteqHub

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution. • Support clients' life cycle: monitor payment stability and help optimize processes and key performance indicators. • Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance. • Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions. • Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products. • Collaborate with internal teams to resolve client needs and improve the overall service. • Track trends and changes in the payment industry and use this knowledge to advise clients. • Maintain client documentation and reporting, and track account status and action items.

Job Requirements

  • 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
  • Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
  • Strong communication and presentation skills; ability to work with multiple stakeholders.
  • Analytical mindset and experience working with payment statistics and performance metrics.
  • Ability to manage multiple clients in a fast-paced environment.
  • Proactive, results-driven, with a high standard of customer service.
  • English language C1-C2.
  • Nice to have: Experience with international clients and cross-border payments.
  • Experience with CRM systems and analytics tools. Additional foreign languages.

Benefits

  • Full-time work opportunities
  • Private insurance
  • An additional Day Off (1) per calendar year
  • Sports program compensation
  • Comprehensive Mental Health Programme
  • Free online English lessons with native speakers
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

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