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FinteqHub is a PCI DSS certified payment gateway for online businesses.
Business Account Manager
Location
Poland
Posted
90 days ago
Salary
0
Seniority
Mid Level
Job Description
Business Account Manager
FinteqHub
• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution. • Support clients' life cycle: monitor payment stability and help optimize processes and key performance indicators. • Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance. • Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions. • Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products. • Collaborate with internal teams to resolve client needs and improve the overall service. • Track trends and changes in the payment industry and use this knowledge to advise clients. • Maintain client documentation and reporting, and track account status and action items.
Job Requirements
- 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
- Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
- Strong communication and presentation skills; ability to work with multiple stakeholders.
- Analytical mindset and experience working with payment statistics and performance metrics.
- Ability to manage multiple clients in a fast-paced environment.
- Proactive, results-driven, with a high standard of customer service.
- English language C1-C2.
- Nice to have: Experience with international clients and cross-border payments.
- Experience with CRM systems and analytics tools. Additional foreign languages.
Benefits
- Full-time work opportunities
- Private insurance
- An additional Day Off (1) per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with native speakers
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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