• Own regional commercial performance, including revenue, margin, mix, and segment-aligned targets. • Lead and mature the commercial operating model, ensuring forecasting accuracy, opportunity strategy discipline, and pipeline quality. • Translate enterprise strategy into regional strategic plans, clearly communicating priorities and enabling high-impact execution. • Direct Builder/Partner network performance, segmentation, capability development, and distribution integrity. • Oversee regional reporting, including business reviews, market insights, competitive intelligence, forecast accuracy, and customer experience metrics. • Serve as the regional executive sponsor for major pursuits in partnership with enterprise and strategic account teams. • Build high-performance leadership bench strength by developing talent, elevating capability, and managing performance rigorously. • Steward Builder/Partner experience excellence, ensuring responsiveness, communication quality, and overall partnership health. • Act as the region’s change leader, driving cultural alignment, transformation adoption, and execution of enterprise initiatives. • Enhance regional brand reputation and market presence, ensuring consistent representation and positive sentiment across the field.

• Order Value – Achieve the targets for new order value. • Customer Account Management - Manage allocated accounts in a customer centric manner. • Best Practices - Share customer best practices in RQI program adoption between customers. • Consultative Methodology – Use a consultative approach to achieve financial goals. • Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission. • Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system. • Customer Health – Ensure the overall health of customers. • RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts. • Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions. • Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives. • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio. • Customer Champions – Build a network of champion customers for peer to peer referral resources. • Implementations – Undertaking successful implementations at customer sites and super users. • ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives. • Program Adoption (Expansions) & Renewals - Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement. • Sales Goals - Achieving subscriber, subscription, and account revenue goals. • Sales management - Demonstrating effective and efficient sales management skills to ensure effective leadership in assigned customer accounts. • Key Strategic Relationships – Strategically build key relationships and foster trust with the senior management of hospitals and relevant program administration contacts. • Program Introductions – Supporting the introduction of new Programs and features to the Program Portfolio. • Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.

• Serve as the primary contact for completing quotations and documentation requests for Sales BDMs. • Manage and coordinate proposal and tender responses, including pricing, scope of works, compliance, and supporting documents. • Prepare accurate cost estimates and quotations for AV and integrated technology systems, aligned with business strategy. • Vet and pre-qualify new project bids both technically and commercially prior to submission. • Collaborate with internal teams (Sales, Engineering, Procurement, Project Management) to gather information and meet submission deadlines. • Assist in reviewing customer proposals to ensure alignment with sales standards and client requirements. • Provide project insight and documentation for internal handovers to delivery teams. • Support major account executives with administrative tasks such as stock management, warranty coordination, and special pricing requests. • Act as an escalation point for complex sales support matters requiring input from technical or operations teams. • Convert technical data into clear, easy-to-understand proposal content. • Provide mentorship to other team members on pricing best practices and proposal standards. • Maintain client communication in a professional and timely manner. • Participate in and contribute to internal reviews and continuous improvement initiatives. • Liaise closely with suppliers and customers via email and phone. • Assist with system updates and categorization of new products via D-Tools in coordination with system administrators. • Perform other duties as assigned by the Chief Revenue Officer.

• Manage POS process for Sales Team • Update lead and customer information in salesforce • Pull and format recurring reports in Power BI • Assist Operations in creating and/or introducing new processes • Assist Marketing with digital POS and digital marketing • Some general administrative duties