• Work with sales colleagues in solutioning, designing and estimating large-scale, complex, and specialized facilities in verticals such as Utilities, Data Centers, Petro Chem or highly regulated environments. • Play a critical role in pursuing and creating accurate, high-value designs, scopes of work and proposals that meet the unique demands of enterprise-level and complex projects. • Own the Design as a Service (DaaS) intake, capture scope and DaaS request, align with requestor and customer expectations, outline assumptions, create DaaS RFI’s, outline define DaaS deliverables, schedule, and RACI. • Drive the design lifecycle ie. SD, DD, CD, IFC, etc.; understand and run Bluebeam session reviews, log/resolve comments, and issue formal revisions/decisions from these coordinated reviews. • Create/Understand/Document/Enforce templates, naming, versioning, and repository standards; maintain clean document control and audit trails. • Provide designer-of-record clarity and change control; document assumptions, exclusions, risks, and impacts for projects that are being supported. • Translate use cases and customer design needs/intents into design packages across Data Center security program platforms. • Produce, coordinate, communicate -- preliminary and detailed design packages (plans, details/typical, device schedules, one-lines, Basis of Design (BOD)) aligned to client standards and best practices. • Work with Partners to identify new and best technology to apply to solutions and designs. • Identify project risks, special handling requirements, and potential solutions to address regulatory and customer expectations. • Strong coordination within a design construction project – Understanding of Security Design needs and coordinate/communicate with other stakeholders. • Participate in site surveys to confirm conditions (cages/perimeter, hot/cold aisles, mounting heights, other consultant alignment and ). • Align and coordinate with other consultants including but not limited to (Div 8) (Div 26), Communications (Div 27), electrified hardware Specifications, structured cabling, networking/IT, facilities, and GC trades on interfaces and design responsibilities. • Coordinate security system network backhaul paths, port counts, and network integration points with facility IT/network teams. • Understand, develop, publish, and maintain BOD packages for data center customers (design philosophy, performance criteria, device selection and application, acceptance/commissioning criteria). • Author, interpret, and update Division 28 specifications (Electronic Safety & Security); ensure alignment to drawings, schedules, and SOWs. • Ensure Design Drawing sets match the specifications or needs of the current design package requirements. • Track project costs, potential risks, and margins to optimize pricing strategies. • Support the developed design, track and communicate changes, document change management, represent design intent with other trades/disciplines, and provide field clarifications. • Maintain/review data center design standards (typicals, varying device technologies, checklists, coordination) to drive speed and consistency. • Champion QA/QC practices within the projects supported with the intent to reduce rework and clashes; improve cycle time via templates/automation. • Lead clear, concise stakeholder communications (status, decisions, impacts); publish meeting notes and action logs. • Mentor junior designers/engineers; provide technical reviews and coaching on data center best practices.

• Provide subject matter expertise to clients in support of sales executives and client relationship managers • Design and deliver client proof of concept studies showcasing the value proposition of the tools. • Develop and maintain connections to relevant industries (e.g., life insurance, Medicare Supplement) to continue to effectively understand issues facing clients • Maintain actuarial professionalism by providing a fair and balanced view to clients aligning with ASOP. • Develop and maintain network of industry contacts. • Contribute to industry or actuarial discussions to support the development of Solutions Consulting team members and others at IntelliScript.

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform • Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production • Support PoCs throughout the entire evaluation process • Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs • Create technical documentation for DevOps, implementations, and services engagements.

• Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work • Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset • Partner with Tech Services to close escalations quickly and effectively • Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs • Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset • Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness • Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region.