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Medica

To better your life with care in the moments that matter.

Senior Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1975H1B SponsorCompany SiteLinkedIn

Location

Arizona + 18 moreAll locations: Arizona | Florida | Illinois | Iowa | Kansas | Kentucky | Maine | Nebraska | North Dakota | Oklahoma | Maryland | Michigan | Minnesota | Missouri | South Dakota | Tennessee | Texas | Virginia | Wisconsin

Posted

67 days ago

Salary

$78.7K - $134.9K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Program Manager

Medica

• Lead enterprise-wide strategy for CAHPS and HOS performance across Medicare contracts • Translate CMS Stars methodology and cut point trends into actionable insights and improvement plans • Partner with leaders across Quality, Stars, Member Engagement, Operations, Marketing, and Member Experience to align initiatives with Medica’s strategic roadmap • Manage end-to-end CAHPS and HOS program cycles, including survey preparation, vendor coordination, and post-survey analysis • Oversee timelines, deliverables, and compliance with CMS protocols • Develop and maintain dashboards, forecasts, and performance tracking tools • Collaborate with teams across Member Experience, Population Health, Operations, Health Equity, Provider Quality, and Communications • Facilitate provider engagement strategies to improve member experience and functional health outcomes • Support internal and external reporting, including Board updates and provider-facing materials • Monitor and analyze member experience indicators and Medicare CAHPS survey results

Job Requirements

  • Bachelor's degree or equivalent work experience
  • 5 years of work experience beyond degree
  • 5+ years of experience in Medicare Stars, CAHPS/HOS, or member experience strategy
  • One year of experience with survey design, methodology and experience measurement (preferred)
  • Strong understanding of CMS Stars methodology, especially Part C and D survey measures
  • Proven ability to lead cross-functional initiatives and influence without direct authority across all levels of an organization

Benefits

  • competitive medical, dental, vision
  • PTO
  • Holidays
  • paid volunteer time off
  • 401K contributions
  • caregiver services

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Job Closed