• Act as Scrum Master for one or more Agile teams delivering custom application development and prioritized based on the managed services incidents efforts. • Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives. • Ensure the team adheres to Agile principles, removes impediments, and continuously improves delivery efficiency and quality. • Partner with Product Owners and stakeholders to manage and prioritize the product backlog based on business value and operational needs. • Track sprint progress, velocity, and delivery metrics, ensuring transparency and predictable delivery. • Lead end-to-end delivery of custom application managed services, including development/ enhancements, and production support. • Balance development work with operational support priorities, ensuring optimal team utilization and service continuity. • Own project planning, scheduling, tracking, risk management, and delivery governance. • Coordinate across development, support, infrastructure, QA, and business teams to ensure seamless delivery and operations. • Act as the primary point of contact for client stakeholders for both project delivery and managed services operations. • Conduct regular client governance meetings, including sprint reviews, service review meetings, and steering committee updates. • Provide regular status reporting covering delivery progress, service metrics, incidents, risks, issues, and mitigation plans. • Ensure alignment between business priorities, service requests, and development roadmap. • Ensure effective management of service incidents, requests, defects, and enhancements through tools such as Azure DevOps. • Monitor SLA compliance, service performance metrics, and team productivity. • Implement continuous improvement initiatives to enhance service quality, team efficiency, and customer satisfaction. • Drive root cause analysis and preventive measures for recurring incidents and service issues. • Support release planning, deployment coordination, and post-release stabilization activities. • Plan and manage team capacity across development, enhancements, and support activities. • Ensure effective workload prioritization and allocation aligned with client and business priorities. • Identify and proactively mitigate delivery risks, resource constraints, and operational challenges. • Ensure adherence to defined SDLC, Agile processes, and organizational governance standards.

• Manage Agile procedures, including PIP planning, iterations, demos, and retrospectives. • Conduct assessments of engineers and product team leads. • Maintain a general development plan in Jira, monitoring deadlines and task completion. • Coordinate 3 development teams, ensuring autonomy and operational efficiency. • Propose effective methods and approaches to achieve business results in alignment with company priorities. • Build and maintain realistic planning and execution processes with teams to ensure timely deliveries. • Define and utilize key metrics to analyse and improve team performance. • Effectively manage conflicts and train teams to handle challenges proactively. • Act as facilitator, process manager, mentor, and change agent, contributing to organization-level process improvements.

• Facilitate key Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, backlog refinement, reviews). • Lead Agile delivery for the development of an enterprise-grade payment gateway platform. • Manage delivery planning, sprint tracking, and release schedules. • Identify and remove blockers and delivery risks. • Collaborate with Product, Engineering, DevOps, Security, and QA teams to ensure smooth delivery. • Manage and maintain the product backlog in Azure DevOps (epics, features, user stories, metrics). • Provide regular delivery updates to stakeholders and align expectations on scope and timelines. • Promote continuous improvement and Agile best practices within the team.

• Creating an environment where the team can work efficiently, self-driven at a sustainable pace while ensuring obstacles are surfaced and removed promptly. • Facilitating Scrum events and workshops using strong facilitation techniques, adapting the format to context and team needs. • Coaching the team, Product Owner, and stakeholders in agile thinking and practices, fostering continuous improvement and transparency. • Ensuring strong communication, collaboration, and alignment across teams, while nurturing a safe and positive team culture.