• Lead Epic revenue cycle system implementations, upgrades, enhancements, and optimization initiatives. • Provide leadership and mentorship to analysts, guiding system build, configuration, workflow design, and issue resolution. • Oversee application lifecycle activities including planning, design, build, testing, deployment, and ongoing support. • Partner with operational leaders to optimize scheduling, registration, professional billing, charge capture, and claims workflows. • Assign and manage daily and long-term project work for the analyst team. • Lead testing cycles including unit, functional, and integration testing and coordinate end-user validation. • Ensure all system changes follow established change management and documentation standards. • Collaborate with Epic representatives and internal stakeholders to enhance system functionality and usability. • Troubleshoot system issues and support end users across clinical and operational departments. • Lead regular project and operational meetings to review deliverables, issues, and system improvements.

• Create project analyses • Build project knowledge base • Support the implementation of work standards • Maintain client relationships • Identify new sales opportunities • Support project execution • Protect project profitability • Participate in team development initiatives • Support recruitment and onboarding • Ensure compliance with internal procedures

• Designs, plans, develops, and leads a portfolio of premium network services that define the company’s highest-tier customer experience. • Owns the end-to-end lifecycle of Elevate offerings, including Premium Support, Optimization Services, and Lifecycle Services from concept and definition through launch, scale, and end-of-life. • Ensures Elevate services deliver differentiated value, measurable customer outcomes, and sustained recurring revenue growth across the Network Services portfolio. • Develops strategy, sets functional direction, and drives innovative service concepts that materially impact customer retention, expansion, and brand trust. • Leads and mentors a senior product management team and provides functional leadership across large, cross-division initiatives.

• Provide commercial guidance to colleagues across the business, helping teams understand commercial and business risk considerations in day‑to‑day decision‑making. • Support the development of commercial inputs for bids and proposals, ensuring timely stakeholder engagement, alignment with business strategy, and a focus on competitive advantage and profitability. • Assist in drafting and negotiating customer contracts for assigned opportunities, working closely with Commercial Managers/Senior Commercial Managers to ensure terms are commercially sound and compliant with internal policies. • Support delivery of effective contract handovers and baseline reviews, and contribute to regular management reporting on commercial activities in line with business requirements. • Provide post‑contract commercial support on allocated accounts, including maintaining change‑control processes, ensuring accurate contract audit trails, and supporting the resolution of commercial issues or disputes. • Collaborate with Commercial colleagues to deliver commercial awareness training, helping to build capability and understanding across the organisation. • Contribute to the continuous improvement of commercial practices, supporting efforts to streamline processes, standardise contract approaches, and strengthen governance across the business. • Develop and maintain productive relationships with customer stakeholders, particularly within government organisations and the ID market.