Position Title: Customer Technical Services Manager Pay Rate: $120,000 - $155,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. PL 16 Category/Shift: Salaried Full-Time Physical Location: Remote The Job You Will Perform: The Customer Technical Services (CTS) Manager is part of the Technical Services team within the North American Industrial Packaging Group. CTS Managers are involved in virtually all facets of the Containerboard business operations. The organization distinguishes itself by continually identifying and developing unique ways to bring value to the business. Key job duties include: - Provide technical support to Containerboard customers within a global geographic region. - Based on customer stratification, develop and maintain close working relationships with key internal customers (all IP Converting) and strategic external customers. - Optimize market access by 1) providing guidance to internal and external customers of Containerboard product selection to maximize product performance, 2) providing technical support to customers to help them maintain or increase productivity regardless of mill sourcing, and 3) working to eliminate sourcing restrictions. - Leverage converting and mill technical knowledge to identify and perform project work to create value within Industrial Packaging, working with stakeholders cross-functionally across the business. - Gather market data that will provide direction to the business on product enhancements and new product development to meet competitive pressures and/or customer needs. - Manage the complaint resolution process by providing leadership in the areas of field investigation, root cause analysis, negotiation of claim settlement, product disposition and sale, and corrective action implementation. Key Accountabilities - Achieve IP Converting financial goals by providing technical support in product selection to optimize box performance at a minimum cost. - Achieve PSNA financial goals by providing consultative services to strategic open market and IP Converting box plants that includes 1) optimization of box plant systems performance, 2) business and plant operations audits and 3) corrugator and converting equipment audits. - Maintain customer loyalty through routine, proactive technical interaction with open market and internal box plant customers. - Maintain and grow market positions by 1) identifying product performance issues and working with the mills to correct them, and 2) collecting market and competitive data to identify product enhancement and new product development needs. - Support mill cost reductions by participating on development and field evaluation teams. - Execute product performance analysis and improvement projects as assigned by manager or Director, Tech Services. Scope: - Each CTS manager supports a territory that consumes approximately 2 MM tons of containerboard annually - Typical overnight travel will average approximately 50% - Each CTS manager provides support to achieve financial goals with domestic and international open market and internal customers - Complaint resolution time <20 days The Skills You Will Bring: - Technical degree required, engineering degree preferred; strong knowledge of papermaking, corrugating, converting and testing processes desired - 8+ years of industry experience is preferred - Demonstrated root cause analysis and problem solving skills - Customer focus with strong verbal and written communication skills - Self-motivated with strong initiative and ability to work with minimal direct supervision - Customer focused and effective in working with diverse teams - Skilled in dealing with ambiguity and conflict resolution - Computer and group presentation skills - Advanced analytical skills and capabilities desired (i.e., utilization of Minitab or other statistical tools to perform advanced analysis) - Capable of quickly earning trust, confidence, credibility and developing a genuine rapport with customers and business leadership Key competencies required include: - Action oriented - Dealing with ambiguity - Business acumen - Managerial courage - Customer focus - Functional/Technical skills - Problem solving - Priority setting - Time management The Benefits You Will Enjoy: - Paid time off including Vacation and Holidays - Retirement, and 401k Matching Program - Medical & Dental - Education & Development (including Tuition Reimbursement) - Life & Disability Insurance - You will have opportunities to learn, develop, and contribute to the success of International Paper. - Our team is comprised of members with diverse backgrounds. - You will have the opportunity to grow your global business acumen and perspective. The Career You Will Build: The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets The Career You Will Build: Leadership training, promotional opportunities The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join: International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75915 The Role at a Glance We are excited to bring on an Integration System Analysis Specialist! As a Specialist, you will perform and deliver on routine assignments and projects while applying knowledge of your assigned areas of responsibility. You will support the integration of customer systems using Lincoln Financial’s API capabilities, collaborating with internal and external stakeholders to coordinate activities, facilitate API integrations, and test and validate API solutions. What you'll be doing - You will maintain knowledge of current and emerging trends in your assigned areas of responsibility, assess their impact, and collaborate with management to incorporate new developments into future solutions. - You will promote and support organizational initiatives by positively influencing change management and departmental or enterprise-wide efforts. - You will perform and deliver on routine assignments and projects while applying knowledge of your assigned responsibilities. - You will identify and communicate process improvements that reduce workloads or enhance quality. - You will manage and deliver low‑complexity API integrations, ensuring client needs are met and business objectives are achieved. - You will review clients’ plan designs and documents to determine the tasks required for successful API integrations. - You will act as a liaison between internal teams and third‑party vendors to ensure all stakeholders understand the setup required for successful system integrations. - You will administer data‑collection sessions with third‑party vendors to gather all API integration requirements and details. - You will collaborate with internal teams to test and validate technical designs and capabilities that support improved API solutions. - You will provide input on project plans, test plans, and integration plans to relevant project team members and internal stakeholders. - You will support planning meetings, assist with case positioning and proposals, and contribute to preparation for finalist sales presentations. - You will apply foundational knowledge of API integrations and data mapping processes to communicate effectively with technical teams and troubleshoot integration issues. - You will identify and resolve internal and external stakeholder concerns in a timely and collaborative manner. - You will support and execute new integration processes and procedures to enhance operational efficiency and deliver greater value to external customers. What we’re looking for - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) - 1 - 3+ Years of experience in operations and/or insurance/benefits directly aligned to the specific responsibilities of this position. (Required) Application Deadline What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Role Description We are looking for a Senior Technical Program Manager to own and drive three critical, concurrent workstreams at the intersection of hardware and software delivery: - Customer Deployments: Lead end-to-end programs for deploying Positron’s inference platform into customer environments, including hyperscalers and enterprise partners. Coordinate cross-functional execution across hardware, firmware, software, and partner integration teams to hit aggressive milestones from initial qualification through production ramp. - ASIC Emulation Software Deliverables: Drive the software deliverables required for ASIC emulation, including boot and runtime software that runs in the emulation environment itself, test infrastructure, validation environments, and tooling that enable pre-silicon software development and verification. Ensure the emulation software pipeline stays ahead of silicon timelines. - ASIC Software Releases (Pre- and Post-Silicon): Own the program management of ASIC software releases across the full silicon lifecycle—from early bring-up and emulation through tapeout, first silicon, and production software milestones. Define release timelines and scope for each release, and coordinate dependencies across compiler, runtime, driver, firmware, and platform software teams. This role sits within the Accelerator Platform Software (APS) organization and supports the broader Positron Software organization. It requires a TPM who thrives at the boundary of hardware and software, is comfortable with ambiguity, and can impose structure and accountability on complex, multi-team programs. A central responsibility across all three workstreams is managing the dependencies between hardware and software teams to ensure aligned delivery. Qualifications - 8+ years of technical program management experience in semiconductor, systems, or infrastructure software companies. - Direct experience managing programs that span ASIC/silicon development and software delivery—ideally across pre-silicon emulation through post-silicon production. - Track record of managing large-scale customer or partner deployment programs (hyperscaler experience strongly preferred). - Deep familiarity with silicon development milestones (RTL freeze, tapeout, A0/B0 silicon, qualification) and how software delivery maps to them. - Strong understanding of systems software stacks: compilers, runtimes, drivers, firmware, and platform/infrastructure software. - Demonstrated ability to build program structure in fast-moving, ambiguous environments—startup experience is a strong plus. - Excellent written and verbal communication; ability to present program status and risks clearly to executives, partners, and engineers alike. - BS or MS in Computer Science, Electrical Engineering, or a related technical field. Requirements - Own integrated program plans for customer deployments, including hyperscalers, coordinating deliverables across silicon, platform software, firmware, infrastructure, and partner-facing teams. - Define and manage release timelines, scope, and schedules for all ASIC software deliverables—pre-silicon (emulation, simulation, FPGA prototyping) and post-silicon (bring-up, validation, production releases). - Build and maintain a cross-functional dependency map that connects hardware milestones (tapeout, first silicon, qualification) to software readiness gates. - Manage dependencies between hardware and software teams across all workstreams, ensuring alignment on deliverables, handoffs, and integration schedules. - Drive weekly program reviews, track risks and blockers, and escalate with clarity and context to engineering leadership. - Partner with the customer’s technical program and engineering teams to manage joint milestones, deliverable handoffs, and integration checkpoints. - Establish and enforce release processes including branching strategy, qualification criteria, regression gates, and release notes for ASIC software drops. - Coordinate emulation platform resource allocation, boot and runtime software delivery, test scheduling, and environment readiness to maximize pre-silicon software velocity. - Create transparency across the organization through dashboards, status reports, and structured communication cadences. - Identify process gaps and implement lightweight, high-signal mechanisms that improve execution without adding bureaucracy. - Support hiring and onboarding as the Positron Software organization scales significantly. Benefits - The base salary range for this role is $150,000 – $300,000. - Please note that the figures provided represent the base salary range only and do not include other elements of our total compensation package, equity, or comprehensive benefits. - We reserve the flexibility to exceed this range for candidates whose specialized skills, significant experience, or unique qualifications fall outside the standard scope of the role. - Final offers are determined based on a variety of factors, including internal equity, and individual impact. Company Description Equal Opportunity Employer. If you’re excited about the role but don’t meet every bullet, we’d still love to hear from you.

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Location  Louisville, KY or Remote Eligible within the United States  Role Overview  The Technical Delivery Manager plays a critical leadership role in Papa John’s Fulfillment and Delivery Technology organization. This role is accountable for end-to-end delivery of complex, cross-functional technical initiatives that directly enable operators, customers, and global markets. The individual will manage the top of the funnel for work intake, oversee program execution, coordinate cross-team dependencies, and ensure consistent, high-quality delivery across internal teams and external vendors.  This role bridges business strategy, product intent, and engineering execution, ensuring that delivery outcomes align with Papa John’s operational goals and customer experience standards.  Key Responsibilities  Program and Delivery Execution  - Own delivery execution across multiple concurrent initiatives from intake through release, ensuring predictable timelines, quality outcomes, and transparent reporting  - Develop and maintain integrated delivery plans that account for dependencies across product, engineering, infrastructure, data, and external partners  - Proactively identify delivery risks, mitigate issues, and drive corrective actions to maintain momentum and delivery confidence  Intake and Portfolio Management  - Serve as a primary owner of the work intake process, partnering with product, business, and technology stakeholders to evaluate scope, sequencing, and delivery feasibility  - Balance demand against capacity while ensuring alignment to strategic priorities in the fulfillment and delivery domain  - Translate business initiatives into executable delivery plans with clear milestones and outcomes  Agile Delivery Leadership  - Lead Agile delivery practices across one or more teams, ensuring consistent application of Scrum or Kanban principles  - Facilitate sprint planning, backlog refinement, delivery reviews, and retrospectives  - Promote continuous improvement in delivery velocity, predictability, and team health  Stakeholder and Executive Communication  - Act as a trusted delivery partner to product leaders, operators, and senior technology leadership  - Provide clear, concise communication on status, risks, dependencies, and delivery outcomes  - Align technical delivery plans with business objectives and operational realities  Global Team and Vendor Oversight  - Oversee delivery across a global development model, coordinating work across time zones and cultures  - Manage delivery accountability with multiple technology vendors, ensuring commitments are met and quality standards are upheld  - Establish clear delivery expectations, governance, and performance metrics for vendor partners  Technical Enablement  - Partner closely with engineering leadership to ensure delivery plans reflect sound technical design, architecture decisions, and best practices  - Support delivery of capabilities across fulfillment, routing, dispatch, tracking, and customer-facing delivery experiences  - Ensure delivered solutions are operationally ready and scalable for global use    Required Skills and Experience  Core Qualifications  - Bachelor’s degree in Computer Science, Information Technology, or a related field  - 7 or more years of experience in technical delivery management, technical product management, technical program management, or complex project delivery roles  - Proven experience delivering large-scale, cross-team technical initiatives  Required Skills  - Strong proficiency with Jira and related Agile planning and reporting tools  - Deep understanding of Agile delivery methodologies, including Scrum and Kanban  - Excellent project and program management skills with the ability to manage scope, timelines, risks, and dependencies  - Exceptional communication skills with the ability to translate technical detail into executive-level insights   Nice-to-Have Skills  - Experience with Java-based systems and modern service-oriented architectures  - Familiarity with Google Cloud Platform (GCP) environments and cloud-native delivery models  - Exposure to GIS, Routing, Fulfillment, Logistics, QSR, Hospitality, or Delivery platforms  - Experience supporting operational or customer-facing technology in high-availability environments  Leadership Competencies  - Customer-centric mindset with a focus on operational excellence  - Results-driven execution with a bias for action and ownership  - Strong collaboration skills across product, engineering, operations, and vendors  - Commitment to continuous improvement and delivery maturity  Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.