• Execute and maintain the IT roadmap and operating plan defined in partnership with the VP of IT and Security, ensuring alignment with Esusu’s business, security, and compliance objectives. • Responsible for Systems integrations and configuration of all applications, and support all operational IT tasks across teams • Build and lead a high-performing IT operations team, including IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss). • Establish and track IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.). • Serve as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security as the primary executive point of contact for Esusu. • Own end-user computing: device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines. • Oversee service desk processes (incident, request, problem, change), ensuring timely, high-quality support for a global, remote workforce. • Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), working with system owners on access and configuration. • Maintain and continuously improve IT runbooks, SOPs, and knowledge base content. • Partner with the VP of IT & Security and Information Security to operationalize security controls across IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.). • Ensure IT processes support SOC 2, ISO 27001, and other regulatory/compliance requirements, including evidence generation and control execution. • Lead or support access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures. • Ensure IT alignment with BCP/DR plans and support execution during incidents (e.g., device loss, outages, workspace disruptions). • Own day-to-day IT relationship with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.). • Define and monitor SLAs and escalation paths for IT vendors; lead quarterly business reviews as needed. • Implement and maintain IT governance practices: change management, configuration management, asset management, and standard builds. • Support risk assessments and remediation plans for IT systems, including tracking and driving closure of findings from internal/external audits and penetration tests. • Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.

• Drive resolution of support tickets across enterprise systems including Google Workspace, Slack, and internal tools • Build user-friendly and AI-friendly documentation and knowledge base articles • Lead troubleshooting efforts for escalated technical issues • Manage light automation projects and system configuration tasks • Collaborate with Engineers on automation initiatives and provide frontline insights on user pain points • Listen to user issues with empathy and patience

Overview GDC IT Solutions is seeking a Full Time Service Desk Analyst to work remotely. Position Overview As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests—from basic IT questions to more complex issues—while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Responsibilities - Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site, or using products or services - Collaborate with other call-center professionals to improve customer service - Accurately document all service calls within the prescribed call tracking mechanism - Minimum Qualifications - Exceptional Interpersonal, verb, and written communication skills. - Working knowledge of PC Hardware configurations and troubleshooting. - Great active listening skills. - Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process. - Knowledge of desktop operating systems. - A patient and empathetic attitude. - Strong time management and organizational skills - Adaptability and flexibility. - Comfortable working in fast-paced environments. - Phone skills, including familiarity with complex or multi-line phone systems. Preferred Experience - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment. - Experience with Active Directory. - 1+ years of experience supporting desktops/laptops/printers in a production Support Center environment. What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. #IND Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

• Provides strategic leadership and operational oversight for the professional compliance audit program. • Leads a team of compliance auditors and delivers high‑quality internal reviews. • Implements corrective action and targeted education to reduce risk and improve documentation accuracy and compliance. • Collaborates with clinical, coding, and revenue cycle leaders. • Escalates significant findings and maintains enterprise visibility.