Overview GDC IT Solutions is seeking a Full Time Service Desk Analyst to work remotely. Position Overview As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests—from basic IT questions to more complex issues—while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Responsibilities - Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site, or using products or services - Collaborate with other call-center professionals to improve customer service - Accurately document all service calls within the prescribed call tracking mechanism - Minimum Qualifications - Exceptional Interpersonal, verb, and written communication skills. - Working knowledge of PC Hardware configurations and troubleshooting. - Great active listening skills. - Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process. - Knowledge of desktop operating systems. - A patient and empathetic attitude. - Strong time management and organizational skills - Adaptability and flexibility. - Comfortable working in fast-paced environments. - Phone skills, including familiarity with complex or multi-line phone systems. Preferred Experience - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment. - Experience with Active Directory. - 1+ years of experience supporting desktops/laptops/printers in a production Support Center environment. What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. #IND Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

• Provides strategic leadership and operational oversight for the professional compliance audit program. • Leads a team of compliance auditors and delivers high‑quality internal reviews. • Implements corrective action and targeted education to reduce risk and improve documentation accuracy and compliance. • Collaborates with clinical, coding, and revenue cycle leaders. • Escalates significant findings and maintains enterprise visibility.

• Support staff via Slack and JIRA, troubleshooting complex issues • Administer and improve identity, access, and endpoint services • Contribute to ITS projects including new tool implementations • Design, build, and maintain scripts and low-code automations • Partner with Security, Platform, HR, and Operations on initiatives • Create and maintain clear runbooks and system documentation

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION Provides customer service by offering level 1 technical support for internal employees. Serves as the initial contact for all employees looking for technology support. Deals with ambiguity and eccentricities. Relies on internal and external sources to answer, evaluate, prioritize, and delegate incoming requests. Authors and updates solutions in our knowledge-based websites (ServiceDesk and Wiki). ESSENTIAL DUTIES & RESPONSIBILITIES - Serves as the initial contact for all employees looking for technical support. Answers phone calls, troubleshoots issues or gathers the proper information to create a ticket. All requests are expected to have detailed documentation based on oral or written conversations. - Prioritizes and responds to all tickets by either troubleshooting issues or escalating to the correct department based on the request. - Documents incidents and their resolutions to develop a viable knowledge-base using ServiceDesk and Wiki. - Occasional After Hours Call Support KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Problem solving skills. - Ability to use deductive reasoning. - Knowledge of virtual platforms. - Proficient use of MS Windows Applications (Excel, PowerPoint, Word, etc.). QUALIFICATIONS Education Level High School Diploma or equivalent. Bachelor’s degree preferred. Years of Experience One to three years of related experience and/or training including basic troubleshooting experience. Experience in Active Directory preferred. Previous customer service experience preferred. Required Certification/Licensure IT certifications preferred. PHYSICAL REQUIREMENTS Task Percentage of Time/Frequency Standing - 20% Sitting - 80% Squatting - occasional Driving - occasional Kneeling - occasional Lifting - occasional Bending - occasional Time Type: Full time Pay Range: $17.35--$24.30 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.