Job Closed

This listing is no longer active.

Field Service Engineering Manager

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1915H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

68 days ago

Salary

$96K - $192K / year

Seniority

Senior

High School5 yrs expEnglish

Job Description

Field Service Engineering Manager

Carrier

• Provide guidance to a team of Field Service Engineers with regards to focus and business objectives • Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings. • Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer satisfaction. • Collaborate with other functions within the North America Truck Trailer organization to drive continuous improvement in products and services. • Ensure appropriate, timely responses and communications between internal functions and the dealer network. • Act as subject matter expert for transport refrigeration systems and application practices. • Utilize predictive tools and technologies to proactively diagnose customers’ service issues. • Evaluate field experiences and drive resolution of service issues to improve customer satisfaction. • Actively work to find solutions to challenging issues that support business directives and satisfy customers’ needs. • Ensure appropriate training and development of the field service team within their area of responsibility. • Coordinate with field service peer(s) to identify opportunities to drive standardization and efficiency in field practices. • Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams. • Review escalated issues that will impact the business and provide recommendations for solutions. • Possess strong technical/product knowledge. • Manage more experienced team according to established programs and objectives.

Job Requirements

  • High School Diploma or GED.
  • Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
  • 3+ years of experience managing an end user technical relationship.
  • 2+ years of experience with electrical, mechanical, or refrigeration systems.
  • 1+ years of experience of having leadership responsibilities with a technical team.
  • Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
  • Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Benefits

  • Health Care Benefits : Medical, Dental, Vision
  • Wellness incentives
  • Retirement Benefits
  • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability : Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

Related Categories

Related Job Pages

More Field Engineer Jobs

Full TimeRemoteTeam 201-500

Description Lead Access Control Technician Location: Little Rock, AR Department: Field Services Reports To: Field Services Manager FLSA Status: Non-Exempt Position Summary This role is ideal for seasonal technicians with Access Control & Security experience. Our technicians & electricians work on nationwide deployments, infrastructure upgrades, and large-scale rollouts for some of the world’s largest brands, gaining exposure to the latest networking technologies and installation practices. This role is dispatched from home, meaning you can live anywhere within the region and travel directly to project sites. Reporting directly to our Field Services Manager of the region, this role will require travel to any US state as needed. Key Responsibilities - Strict adherence to safety standards and ensure everyone goes home. - Lead the installation, configuration, and commissioning of electronic access control systems, including controllers, card readers, request-to-exit devices, door contacts, and electrified locking hardware. - Manufacture certifications & training on systems such as Avigilon, Kantech, DSX, Honeywell, Bosch, etc. - Network & device configurations with the ability to troubleshoot and remedy connectivity issues. - Manage and accurately log time, expenses, material, & field resources throughout project lifecycles. - Manage work orders, signoff deliverables, daily log / journal, and other project documentation, sometimes directly to customers, project management & leadership teams. - Management and maintenance of company assets & vehicle (if assigned). Qualifications - Must demonstrate the highest standards of ethics and integrity. - Must understand and demonstrate a safety mindset in all settings. - Must have the ability to travel, often extensively and sometimes with little notice to anywhere in the United States for several weeks at a time. - Flexibility to work the hours of the traditional second and third shifts. - Strong client / people relationship skills - Must have at least one year of experience and an aptitude for technology and working with your hands. - Structured cabling and network infrastructure experience strongly preferred. - BISCI or other industry certifications are strongly preferred. - Phone, mobile application & PC proficiency required (Microsoft Office applications strongly preferred). - Ability to read and understand prints and schematics related to installation SOWs. - Must have a valid driver’s license & be able to pass a Motor Vehicle Report (MVR). - Meet company standards for pre-employment background checks and drug screening. - Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. - Must be able to clearly communicate verbally and in writing with employees and / or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. - Must have industry-standard hand tools. - Above all, our employees maintain a strong safety mindset and take pride in leaving every installation clean, organized, and professionally executed. Benefits - Be part of a people-focused team leading the way in nationwide technology integration & deployment. - Remote position (work or dispatch from your current area) - Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability - Paid Time Off (PTO) accrued weekly with flexible scheduling options. - Company vehicle and cellphone reimbursement. - Continued education and training programs. - Travel expenses paid, including scheduled travel time, fuel, hotel charges, and meal allowances with zero out of pocket expenses - Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset through continued development and on job training. - Direct deposit - paid weekly! Additional Information: Safety-Sensitive Role: In compliance with state and federal guidelines, Staley’s has identified safety-sensitive positions to include but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. Equal Employment Opportunity: At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.

United States

Role Description Ensure that training and guidance are provided to the customer resulting in assembly and erection of Acrow products in accordance with relevant company design standards and procedures. - Function as principal advisor to customers for on-site activities in accordance with bridge erection and removals. - Partner with customers and engineering team on bridge reconnaissance, site selection and site prep coordination. - Understand all safety procedures and ensure safe work practices are followed to maintain a safe work environment. - Manage required project documents to ensure completion of project on time. - Perform customer training as required in a classroom / yard environment. - Understand and adhere to all Acrow’s policies and applicable laws. - This position requires a significant amount of travel to Acrow locations or Customer Sites. Travel may be global and inclusive of remote locations and at times accompanied by military personnel. - Perform other duties as required. Qualifications - Bachelor’s degree in Civil Engineering or Civil/Construction Technology and 2-4 years of related experience or an equivalent combination of education, skills, and experience. Requirements - Strong work ethic with ability to adapt to quickly changing business environment. - Excellent customer service skills. - Good written and verbal communication skills. - Capable of organizing customer project tracking and multiple tasks. - Excellent attention to detail. - Possess a sense of urgency. - Sound decision making skills. - Able to work with a diverse group of people. - Proficient in Microsoft Word and Excel. - Valid driver’s license. Preferred Skills and Knowledge - NCO level with an MRBC unit or equivalent. - Experience in the Bridge Engineers division of one of the armed services directing soldiers or personnel in the development of bridge and construction projects. Working Conditions - Work is typically performed in a field environment which requires proper safety precautions. - Work requires some physical effort in the handling of materials, boxes, or equipment. Must be able to lift a minimum of 50 pounds. - All work-related safety gear will be provided by the company. Benefits - Medical, Dental, Vision, Life Insurance. - Short Term and Voluntary Long Term Disability. - Critical Illness, Accident and Hospitalization. - Paid Time Off and Holidays.

United States
SCIENION logo

Field Service Engineer – UK & IRE

SCIENION

Global leader in precision dispensing. Molecular biology meets industrial automation.

Field Engineer68 days ago
Full TimeRemoteTeam 51-200Since 2001H1B No Sponsor

• Installation and setup of the SCIENION and CELLENON product range • Perform routine preventative maintenance and on-site customer repairs • Troubleshoot and diagnose complex system issues • Implement system updates and optimise performance for efficiency and reliability • Provide on-site or remote technical assistance • Act as the technical interface between customers and internal teams • Prepare technical quotations and service reports for customers • Maintain accurate documentation in accordance with ISO accreditation

United Kingdom

Field Installation Technician - New York City/Boston, MA

Planar Systems

Headquartered Beaverton, Oregon, Planar Systems is the world's foremost provider of specialty image display technology. Founded in 1983, the company's quality hardware and software

Field Engineer68 days ago

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.   What You'll Do:  - Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team - Maintain and service installed products at customer locations - Provide installation, setup and teardown of product for demos and trade shows - Report and escalate product issues and resolution to appropriate personnel - Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem - Provide training and certification to integrators on site when appropriate conditions apply. - Provide accurate notes and documentation on completed projects - Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email - Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions - Ability to maintain acceptable standards of office conduct - Ability to come to work demonstrating timely and regular attendance - Ability to handle stress effectively - Ability to learn on the job in a fast-paced environment Who You'll Work With: - External Customers - Engineering Team - Technical Support Team

New York