SCIENION

Role Description - Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation. - Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field. - Support customers and internal teams with technical documentation, training materials, and accurate records of support activities. - Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience. Qualifications - Bachelor’s degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field. - Hands-on experience in areas such as single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development is highly desirable. - Strong scientific communication and training skills, with the ability to explain complex applications to diverse customer audiences. - Independent, proactive, solution-oriented mindset with willingness to travel extensively and support customers across multiple countries. - Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training. - Ability to work confidently across biology, chemistry, physics, and engineering topics. - Fluent English required; additional European languages are a strong advantage. - Commercial awareness and business understanding, while remaining focused on after-sales support and customer success. Benefits - Competitive salary and benefits package. - Work with cutting-edge technologies in a dynamic, international setting. - High autonomy and direct impact on customer success, scientific adoption, and service quality. - Professional development through exposure to diverse applications, customers, and global markets.

• Installation and setup of the SCIENION and CELLENON product range • Perform routine preventative maintenance and on-site customer repairs • Troubleshoot and diagnose complex system issues • Implement system updates and optimise performance for efficiency and reliability • Provide on-site or remote technical assistance • Act as the technical interface between customers and internal teams • Prepare technical quotations and service reports for customers • Maintain accurate documentation in accordance with ISO accreditation