Role Description Ensure that training and guidance are provided to the customer resulting in assembly and erection of Acrow products in accordance with relevant company design standards and procedures. - Function as principal advisor to customers for on-site activities in accordance with bridge erection and removals. - Partner with customers and engineering team on bridge reconnaissance, site selection and site prep coordination. - Understand all safety procedures and ensure safe work practices are followed to maintain a safe work environment. - Manage required project documents to ensure completion of project on time. - Perform customer training as required in a classroom / yard environment. - Understand and adhere to all Acrow’s policies and applicable laws. - This position requires a significant amount of travel to Acrow locations or Customer Sites. Travel may be global and inclusive of remote locations and at times accompanied by military personnel. - Perform other duties as required. Qualifications - Bachelor’s degree in Civil Engineering or Civil/Construction Technology and 2-4 years of related experience or an equivalent combination of education, skills, and experience. Requirements - Strong work ethic with ability to adapt to quickly changing business environment. - Excellent customer service skills. - Good written and verbal communication skills. - Capable of organizing customer project tracking and multiple tasks. - Excellent attention to detail. - Possess a sense of urgency. - Sound decision making skills. - Able to work with a diverse group of people. - Proficient in Microsoft Word and Excel. - Valid driver’s license. Preferred Skills and Knowledge - NCO level with an MRBC unit or equivalent. - Experience in the Bridge Engineers division of one of the armed services directing soldiers or personnel in the development of bridge and construction projects. Working Conditions - Work is typically performed in a field environment which requires proper safety precautions. - Work requires some physical effort in the handling of materials, boxes, or equipment. Must be able to lift a minimum of 50 pounds. - All work-related safety gear will be provided by the company. Benefits - Medical, Dental, Vision, Life Insurance. - Short Term and Voluntary Long Term Disability. - Critical Illness, Accident and Hospitalization. - Paid Time Off and Holidays.

• Installation and setup of the SCIENION and CELLENON product range • Perform routine preventative maintenance and on-site customer repairs • Troubleshoot and diagnose complex system issues • Implement system updates and optimise performance for efficiency and reliability • Provide on-site or remote technical assistance • Act as the technical interface between customers and internal teams • Prepare technical quotations and service reports for customers • Maintain accurate documentation in accordance with ISO accreditation

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.   What You'll Do:  - Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team - Maintain and service installed products at customer locations - Provide installation, setup and teardown of product for demos and trade shows - Report and escalate product issues and resolution to appropriate personnel - Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem - Provide training and certification to integrators on site when appropriate conditions apply. - Provide accurate notes and documentation on completed projects - Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email - Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions - Ability to maintain acceptable standards of office conduct - Ability to come to work demonstrating timely and regular attendance - Ability to handle stress effectively - Ability to learn on the job in a fast-paced environment Who You'll Work With: - External Customers - Engineering Team - Technical Support Team

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.   What You'll Do:  - Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team - Maintain and service installed products at customer locations - Provide installation, setup and teardown of product for demos and trade shows - Report and escalate product issues and resolution to appropriate personnel - Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem - Provide training and certification to integrators on site when appropriate conditions apply. - Provide accurate notes and documentation on completed projects - Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email - Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions - Ability to maintain acceptable standards of office conduct - Ability to come to work demonstrating timely and regular attendance - Ability to handle stress effectively - Ability to learn on the job in a fast-paced environment Who You'll Work With: - External Customers - Engineering Team - Technical Support Team