Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking an experienced Program Manager to join and lead large-scale multi-stream programs for Enterprise Clients for the Cloud Project Management team. In this critical role, you will be responsible for overseeing the successful delivery of large-scale, complex cloud transformation projects for Enterprise clients. The ideal candidate will have a proven track record as a senior consulting professional who has managed at the program and portfolio level, partnering with executive stakeholders to drive delivery excellence, governance rigor, and long-term account growth. As a Program Manager, you will work closely with senior leadership, clients, and internal teams to define program goals, ensure alignment with business objectives, and drive results. You can successfully scale delivery models up and down using Agile, SAFe, Waterfall or hybrid approaches based on client maturity and business objectives. The ideal candidate will be experienced in building executive relationships and ability to communicate and influence C-Suite level stakeholders. You will be responsible for managing the entire lifecycle of programs, from initiation through execution and closure, ensuring a seamless delivery experience for our clients bringing a strong point of view on delivery governance, financial management, and risk management. Your Assignment - Program Management: Lead and manage multiple large-scale, enterprise-level programs related to cloud adoption, migration, and transformation. As the Program Manager you will be responsible for defining success criteria, establishing governance structures, and ensuring alignment between client stakeholders and delivery teams to the client goals and organizational strategies throughout the program lifecycle. - Contract and Change Management: Own the execution of client contracts , ensuring delivery aligns with contractual scope, timelines, and financial commitments. Lead change control processes, including identification, documentation, review, and execution of Change Orders. - Stakeholder Engagement: Serve as the primary point of contact for clients, senior leadership, and internal teams. Build strong, trusted relationships with key stakeholders, ensuring effective communication and collaboration. Drive executive-level client communication, including steering committees, quarterly business reviews, monthly program reviews, and ongoing status reporting. - Strategic Planning: Develop comprehensive program roadmaps, schedules, and resource plans. Identify dependencies, risks, and roadblocks and proactively develop mitigation strategies. - Cross-functional Leadership: Coordinate cross-functional teams of architects, developers, engineers, and business stakeholders to ensure successful program execution ensuring adherence to our delivery standard. Mentor and coach Program and Project Managers, supporting onboarding, professional development, and progression from project-level to program-level leadership. - Delivery Framework: Provide leadership and guidance on Agile, SAFe, Waterfall, and hybrid delivery approaches, coaching teams on best-fit models for enterprise clients. - Risk and Issue Management: Identify and manage program risks, issues, and changes, escalating where necessary and ensuring that mitigation plans are in place to keep projects on track. Serve as the primary escalation and decision point for program risks, issues, and dependencies, driving resolution with minimal impact to client outcomes. - Budget and Resource Management: Own program financials, including forecasting, budgeting, revenue realization, utilization, and margin management. - Quality Assurance: Ensure that program deliverables meet quality standards and client expectations. Drive continuous improvement practices within the team and with clients. - Reporting and Documentation: Provide regular updates to stakeholders on program status, milestones, risks, and issues. Maintain comprehensive program documentation, including status reports, dashboards, and post-mortem analysis. - Vendor and Partner Management: Collaborate with external vendors, cloud providers, and third-party partners as needed to ensure program success. - Practice Contributions: Assist in continuously improving program management standards, templates, governance models, and operating rhythms. Participate in interviewing and the development of program and project management talent. Your Qualifications - 10-15+ years of experience in program management, with at least 5 years in the IT/cloud consulting industry. Experience working with enterprise-level clients is a must. - Proven experience managing complex, multi-workstream programs with budgets typically exceeding $5-10M+. - Extensive experience and knowledge of project management disciplines, methodologies and tools with ability to build out complex, multi year client roadmaps. - Experience leading client agile transformations or designing the best project management approach for Clients. - Strong financial acumen with demonstrated ability to manage forecasting, budgeting, and revenue realization, and to coach others in these practices. - Ability to operate credibly at both the executive and delivery team levels, bridging business objectives and technical execution. - Ability to identify and manage risks as well as proven ability in successful Escalation management of Enterprise and Strategic or Complex clients. - Demonstrated expertise in the ability to understand client's business needs, encompassing both short-term objectives and long-term goals to drive additional revenue or account growth. - Strong communication skills with the ability to present to executives. - Ability to develop processes, templates and standards around project management best practices. - Excellent time management skills and the ability to prioritize tasks, manage engagements and ensure they are executed with excellence. - Demonstrated ability to provide thought leadership in the areas of infrastructure modernization, application development and/or data engineering disciplines. - Experience developing and institutionalizing program management processes, standards, and best practices. - Proven ability to mentor, coach, and develop program and project management professionals. Preferred Qualifications - Experience at a top-tier consulting or systems integrator (e.g., Accenture, Deloitte, Publicis Sapient, Cognizant, Slalom). - Program or Project Management certifications (PMP, PgMP). - Agile certifications (SAFe, CSM, CSP, PSM). - Cloud certifications (AWS, Azure, or GCP). Benefits - Medical Insurance for you and eligible dependents - 401k plan with company match up to 4% and immediate vesting - Company stock option plan - Company issued laptop - Dental and Vision insurance - Term Disability Insurance - Term Life Insurance - Flexible Spending Account - Annual stipend for Learning and Development - Unlimited Paid Time Off - 10 Paid Holidays Base Salary Range: The expected base salary range for these positions varies from $165,000 to $195,000 USD per year, depending on the role, experience, and qualifications. NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

• Manage the day-to-day operational aspects of the insurance program to ensure alignment with contractual requirements, service standards, and business goals • Maintain program documentation, reporting, workflows, timelines, and governance processes • Monitor program performance metrics and support reporting efforts for internal leadership and the client • Identify opportunities for process improvement, efficiency, and program optimization • Serve as a key liaison between the company and the client for program-related matters • Coordinate meetings, presentations, and communications with client stakeholders • Support ongoing relationship management by ensuring client requests, initiatives, and concerns are addressed in a timely and professional manner • Assist in preparing materials for client reviews, business updates, and strategic discussions • Assist with program analysis, proposal development, and implementation planning for new components or changes • Collaborate with internal partners to assess feasibility, timelines, and resource needs for program enhancements • Attend and actively participate in national trade conferences, meetings, and industry events as a representative of the Program. • Serve as the front‑line ambassador for the Program, ensuring a strong and professional presence with member firms, leadership, and industry partners. • Engage with attendees to build awareness, strengthen relationships, and communicate program value. • Lead and coordinate marketing and branding initiatives for the Program.

Oversee administration and compliance of federal grant programs, manage significant budgets, engage with stakeholders, and prepare detailed reports to ensure adherence to regulations and timely project completion.

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About Carrier Digital Carrier is in the midst of a massive Digital Transformation – and our Digital Function is looking for an program management specialist to define and champion the digital employee experience. This position will manage various digital engagement programs, from weekly webinars on emerging trends to community events optimized for our customers and culture. This position sits within our Digital function in our Digital Growth & Strategy team and will work in close partnership with our training and communication teams. Ideally suited for a passionately extroverted individual, this role affords significant exposure to functions across Carrier, opportunity to lead key engagement programs, and growth opportunities. About This Role As the Specialist, Digital Program Management, this position will lead the creation and delivery of impactful employee engagement and development initiatives that enhance our digital workplace culture. This position will be responsible for the design and execution of engaging employee experience programs, leveraging digital tools and interactive content to support continuous learning and organizational growth. Working cross-functionally, this position will promote Carrier’s strategic goals to drive innovation and foster a cohesive digital-first experience. Key Responsibilities Employee Experience: - Plan, market, and facilitate meaningful employee experience programs that align with organizational objectives and improve employee engagement. - Own end-to-end Digital in 30 training series, including topic selection, event coordination, event execution, and post-event feedback and analysis - Curate Digital in 30 training resources and manage team page on SharePoint - Manage Digital in 30 content library in Workday Learning, including creating training records, uploading resources, and assigning credit to attendees - Own Digital Training inbox and manage inquiries from team Culture Champion: - Partner with cross-functional teams and DT leaders to develop consistent, effective employee experience initiatives. - Collaborate with Digital communications to support logistics and coordination for key functional events such as Town Halls, Summits, etc. - Own Digital in 30 community channels (e.g., Viva Engage) for engagement and two-way dialogue Strategy & Goal Alignment: - Monitor and evaluate the quality of employee experience programs using surveys, feedback sessions, and KPIs to drive continuous improvement. - Align KPIs and tracking metrics to strategic Digital goals and enhance the transfer of experience/knowledge to daily work - Enhance the digital employee experience ecosystem by aligning systems and processes with engagement initiatives. Required Qualifications - High School Diploma/ GED - 3+ years of experience in employee engagement and/or digital learning, including experience in digital content creation, needs analysis, and program delivery. Preferred Qualifications - Experience in designing and deploying employee engagement or digital learning content within a global corporate environment. - Strong understanding of digital unified communication tools and best practices (Teams, ZOOM, Viva Engage, etc.) - Expert collaborator who can connect dots across teams - Digital acumen and familiarity on emerging technologies, tools, and trends Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.  Benefits Employees are eligible for benefits, including: - Health Care Benefits: Medical, Dental, Vision; Wellness incentives - Retirement Benefits - Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation - Disability: Short-term and long-term disability - Life Insurance and Accidental Death and Dismemberment - Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account - Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3  days from Job Posting Date: 26 March 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.