• Perform system checkouts, assist with system startups, and verify proper equipment operation. • Troubleshoot and repair electrical, mechanical, and programming issues. • Train customers on system operation, maintenance, and performance adjustments. • Conduct water analyses, interpret results, conduct field testing to verify system performance and water quality. • Complete detailed service reports and documentation accurately and on time. • Maintain and calibrate test instruments and equipment. • Organize and maintain tools, spare parts, and vehicle inventory. • Respond to emergency service calls, including occasional after-hours or weekend work.

• Play a key role in driving technical enablement and partner acquisition as we expand across France. • Support IT partners in understanding, positioning, and successfully integrating JOTELULU’s cloud platform into their portfolio. • Translate technical capabilities into real business opportunities. • Manage a defined partner portfolio, ensuring technical validation, delivering high-impact product demos, and helping partners confidently adopt and commercialize our solutions. • Work closely with Sales, Product, and Engineering teams to refine solutions based on partner feedback and market needs. • Act as a technical bridge between our partners and internal teams, ensuring feasibility, clarity, and alignment as we scale.

• Provide guidance to a team of Field Service Engineers with regards to focus and business objectives • Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings. • Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer satisfaction. • Collaborate with other functions within the North America Truck Trailer organization to drive continuous improvement in products and services. • Ensure appropriate, timely responses and communications between internal functions and the dealer network. • Act as subject matter expert for transport refrigeration systems and application practices. • Utilize predictive tools and technologies to proactively diagnose customers’ service issues. • Evaluate field experiences and drive resolution of service issues to improve customer satisfaction. • Actively work to find solutions to challenging issues that support business directives and satisfy customers’ needs. • Ensure appropriate training and development of the field service team within their area of responsibility. • Coordinate with field service peer(s) to identify opportunities to drive standardization and efficiency in field practices. • Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams. • Review escalated issues that will impact the business and provide recommendations for solutions. • Possess strong technical/product knowledge. • Manage more experienced team according to established programs and objectives.

Description Lead Access Control Technician Location: Little Rock, AR Department: Field Services Reports To: Field Services Manager FLSA Status: Non-Exempt Position Summary This role is ideal for seasonal technicians with Access Control & Security experience. Our technicians & electricians work on nationwide deployments, infrastructure upgrades, and large-scale rollouts for some of the world’s largest brands, gaining exposure to the latest networking technologies and installation practices. This role is dispatched from home, meaning you can live anywhere within the region and travel directly to project sites. Reporting directly to our Field Services Manager of the region, this role will require travel to any US state as needed. Key Responsibilities - Strict adherence to safety standards and ensure everyone goes home. - Lead the installation, configuration, and commissioning of electronic access control systems, including controllers, card readers, request-to-exit devices, door contacts, and electrified locking hardware. - Manufacture certifications & training on systems such as Avigilon, Kantech, DSX, Honeywell, Bosch, etc. - Network & device configurations with the ability to troubleshoot and remedy connectivity issues. - Manage and accurately log time, expenses, material, & field resources throughout project lifecycles. - Manage work orders, signoff deliverables, daily log / journal, and other project documentation, sometimes directly to customers, project management & leadership teams. - Management and maintenance of company assets & vehicle (if assigned). Qualifications - Must demonstrate the highest standards of ethics and integrity. - Must understand and demonstrate a safety mindset in all settings. - Must have the ability to travel, often extensively and sometimes with little notice to anywhere in the United States for several weeks at a time. - Flexibility to work the hours of the traditional second and third shifts. - Strong client / people relationship skills - Must have at least one year of experience and an aptitude for technology and working with your hands. - Structured cabling and network infrastructure experience strongly preferred. - BISCI or other industry certifications are strongly preferred. - Phone, mobile application & PC proficiency required (Microsoft Office applications strongly preferred). - Ability to read and understand prints and schematics related to installation SOWs. - Must have a valid driver’s license & be able to pass a Motor Vehicle Report (MVR). - Meet company standards for pre-employment background checks and drug screening. - Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. - Must be able to clearly communicate verbally and in writing with employees and / or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. - Must have industry-standard hand tools. - Above all, our employees maintain a strong safety mindset and take pride in leaving every installation clean, organized, and professionally executed. Benefits - Be part of a people-focused team leading the way in nationwide technology integration & deployment. - Remote position (work or dispatch from your current area) - Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability - Paid Time Off (PTO) accrued weekly with flexible scheduling options. - Company vehicle and cellphone reimbursement. - Continued education and training programs. - Travel expenses paid, including scheduled travel time, fuel, hotel charges, and meal allowances with zero out of pocket expenses - Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset through continued development and on job training. - Direct deposit - paid weekly! Additional Information: Safety-Sensitive Role: In compliance with state and federal guidelines, Staley’s has identified safety-sensitive positions to include but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. Equal Employment Opportunity: At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.