Requisition ID: 65770 Title: Field Service Coordinator (Remote) Salary Range: Salary Minimum: $19.00 Salary Maximum: $32.00 Arthrex Inc. is hiring a Field Service Coordinator who will be responsible for coordinating day to day field service operations to ensure timely, efficient, and high quality service delivery. This role serves as the central point of contact between customers, field service technicians, and internal teams, supporting scheduling, dispatch, documentation, and communication to meet service level expectations and operational objectives. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. This Individual will have nationwide responsibilities for dispatching and logistics. Ideal candidate will reside in Central or Mountain time zones to leverage workings hours across all 4 time zones. Essential Duties and Responsibilities: · Schedule and dispatch field service technicians for installations, preventive maintenance, and corrective maintenance · Optimize technician assignments based on skillset, geography, urgency, and availability · Monitor open service cases and adjust schedules to meet response time and SLA commitments · Coordinate parts availability and logistics prior to service visits · Serve as a primary point of contact regarding service requests, scheduling, and updates · Provide timely status updates to internal stakeholders (service leadership, sales, operations) · Support escalation management by routing issues to appropriate teams · Ensure professional, clear, and customer focused communication · Create, track, and close service work orders within the service management system · Ensure service records, reports, and documentation are accurate and complete · Support compliance with quality, safety, and regulatory requirements · Maintain service logs, metrics, and status reports for leadership review · Support service performance goals related to response time, first time fix rate, and customer satisfaction · Identify recurring issues, scheduling constraints, or process gaps and escalate as needed · Assist with continuous improvement initiatives and standardization of service workflows · Support onboarding and training coordination for new field service technicians Education and Experience: · High School diploma required. Associate’s degree in business-related field of study is preferred · Experience in field service coordination, dispatch, operations, or customer support preferred · Strong organizational skills with the ability to manage multiple priorities simultaneously · Excellent verbal and written communication skills · Proficiency with service management systems (CRM, ERP, FSM tools) and Microsoft Office · Ability to work effectively in a fast paced, customer focused environment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

• Determine participant eligibility throughout the plan year. • Review and distribute enrollment materials in accordance with plan provisions. • Approve distributions and loans on behalf of the plan sponsor. • Review vesting and distribution campaigns annually. • Ensure plan operations comply with the governing plan document and applicable regulations. • Review, sign, and file Form 5500s; complete Form 5500 late deposit. • Prepare and send out Summary Annual Reports (SARs), Annual Notices, and other year-end reporting notices. • Complete data integrity reviews, force-out distributions, and plan enrollment reviews. • Act as a primary point of contact for consultants, installation coordinators, payroll team, and FuturePlan associates regarding 3(16)-related inquiries. • Archive all relevant communications for 3(16) access and signing authority records. • Communicate significant issues or concerns to appropriate leadership in a timely and clear manner. • Manage and optimize existing 3(16) processes; develop new procedures as needed. • Lead and/or support the delivery of required annual notices and pre-filled census reporting. • Oversee the proper completion of Required Minimum Distributions (RMDs), ERISA and Fidelity bond reviews, and maintenance of the fiduciary log. • Ensure proper handling of Personally Identifiable Information (PII). • Develop technical skills to serve as a Subject Matter Expert (SME) for designated processes. • Provide direction and guidance to the team; mentor other team members as needed. • Serve as Project Lead for high-priority projects and initiatives. • Create and assist with project schedules, including defined scopes, objectives, and timelines. • Contribute to decision-making and process improvement efforts across the 3(16) Operations Team. • Support and maintain responsibilities associated with the 3(16) Plan Admin mailbox. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • Assist with other tasks and projects as assigned.

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. About Sunrun Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward. Overview The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES - Organize, lead, and maintain the warranty and service schedule. - Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed - Assist with training and development for Field Service Technicians and Field Communications Technicians. - Lead regular meetings to align and train the local field service team on best practices - Support the on-boarding and training of new members of the field performance team - Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed - Assist with other tasks including inspections and site audits when assigned - Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license EDUCATION AND EXPERIENCE - 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry - High School diploma is required - PV design or PV electrical experience is preferred LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) - Valid state or local Electrical Journeyman license required, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license SKILLS AND COMPETENCIES - Knowledge of the NEC and applicable codes and standards - Must be a motivated team player, looking to succeed - Proven track record of excellent customer service - Excellent verbal and written communication skills - Excellent organizational and time management skills - Strong computer skills - Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. - Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely - Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating - Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals - Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS - Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) - Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance - Ability to climb ladders - Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity - Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching - Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment - Ability to work and maintain balance on roofs and other areas of height - Ability to work in the sun and possibly low light conditions - Ability to walk on rafters, roof tiles, and roof shingles without damage - Ability to distinguish colors such as red, black, yellow, white, green - Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching - Ability to hear verbal commands and warnings - Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Vanessa Christensen (vanessa.christensen1@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $29.05 to $38.73 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing • Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s) • Works closely with appropriate Services and Project Management team(s) on large projects • Responsible for order management coordination on all customer rollouts • Provide consistent status updates for orders, quotes, or other requests to sales coworkers • Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes • Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint) • Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources • Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems • Web order processing through the Sales Order Router • Manage bids entry, amend, and win bids in the Bid Router, as needed • Ensure proper purchasing contract(s) and terms are selected upon order entry • Daily maintenance of sales order routers and sales order manager screens • Ensure all started tasks are seen through to completion • Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers • Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router • Train and mentor new and existing coworkers • Leverage appropriate contract vehicles and pricing schedules for specified customers • Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements • Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills • Complete Partner Product accreditation to further advance skillsets in solutions and services sales • Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling • Proactively provide pertinent information to client(s) and account manager (s) • Develop good working relationships with internal departments • Have a high sense of urgency to go above and beyond; to provide an exceptional customer experience