WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES: As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: - Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. - Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. - Driving customer adoption through effective onboarding and training processes. - Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. - Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. - Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. - Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. - Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. - Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. - Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. - Collaborating with customers to develop joint success plans. - Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. - Mentoring other team members, sharing your expertise and assisting in their professional development. - Participating in the interview process to help identify and onboard talented individuals to the team. - Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Requirements REQUIRED QUALIFICATIONS: - Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus - 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail - A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. - A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. - Prior experience collaborating with Development teams. - Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. - 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) - Experience with programming or scripting languages and familiarity with APIs and web services - Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. - Prior experience working in a software company in a technical customer-facing role is essential. - Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. - A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. - Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. - A clear and concise verbal and written communicator, capable of conveying complex information effectively. - Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. - Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: Compensation Range: $140,000-$160,000. The range represents total compensation, and may include company bonus, incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? - Ability to work remotely, with office setup reimbursement - Unlimited PTO - Paid holidays and sick time - Health, vision, and dental insurance - Life, short and long-term disability insurance Location Requirements We are currently open to candidates in the following locations: - San Francisco - Phoenix - LA

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance • Providing technical, architectural and best practice guidance • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives • Focus on solution-based programs that are customized to fit an individual customer’s needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

• You communicate clearly, are adept at coordinating stakeholder alignments, and enjoy working independently, in a structured and proactive manner • Technical advisory: You support customers with planning and successful adoption and use of cloud environments • Customer-facing troubleshooting & analysis: You log technical issues, prioritize them, analyze root causes, and develop solutions • Enablement & knowledge transfer: You plan and facilitate workshops, training sessions, and technical deep dives • Demos & example environments: You create reproducible reference setups • Collaboration with partners: You hold regular syncs, join customer meetings, and coordinate requirements and technical topics • Proactive topic proposals & community/content: You proactively suggest topics and develop related content • Feedback into Product & Engineering: You consolidate customer insights, identify patterns/trends, and report them back to the team in a structured way • Monitoring market and technology trends: You spot relevant developments and derive appropriate next steps

Role Description We are seeking a dedicated and skilled Customer Success Manager to join our team. In this role, you will be responsible for providing top-tier support to our users, helping them navigate our product, troubleshoot technical issues, and ensure they have a seamless experience. You will play a crucial role in addressing customer needs, recreating bugs, and relaying feedback to our engineering team, while also helping to enhance our support processes and resources. - Provide expert product assistance, guiding users through features and functionality. - Help customers manage their accounts, including adding members to their organization and addressing subscription or cancellation inquiries. - Troubleshoot and debug technical issues, replicating bugs and working closely with engineering for resolution. - File bug reports and feature requests, ensuring clear communication between customers and internal teams. - Follow up with engineering on ongoing issues and updates, providing timely and clear communication back to customers. - Create and maintain Knowledge Base documentation, ensuring users have access to up-to-date self-service resources. - Continuously improve support macros and develop steps for debugging specific platforms, such as Shopify. - Assist with onboarding new users by providing product walkthroughs and setting up brand alerts. - Schedule and conduct regular check-ins with existing subscribers to ensure ongoing satisfaction. Qualifications - 3+ years experience with technical debugging and troubleshooting. - 3+ years previous experience providing support for SaaS products. - Familiarity with Intercom, internal support tools, and CRM systems. - Strong written and verbal communication skills, with the ability to simplify technical information for users. - Bonus: Experience with public relations or marketing technology is a plus. Company Description Press Hook is a media relations platform that connects brands, publicists, and journalists at scale. Our platform streamlines and digitizes the processes of the media industry, making the news cycle stronger and more reliable. We match brands with top journalists to facilitate newsworthy stories, ensuring timely earned media coverage. Our mission is to help diverse, minority, and small businesses gain brand awareness in top media publications through innovative technology-driven solutions.