Onboarding & Support Specialist Remote – (AR, LA, or OK) About the RoleWe’re looking for someone who enjoys helping people succeed, communicates clearly, and thrives in a client-facing environment. This position is focused on training, onboarding, and supporting clients as they learn to confidently use our software. In this role, you’ll spend a significant portion of your time leading training sessions, guiding new clients through onboarding, and helping users understand workflows. The other half of your time will be spent responding to client questions and providing thoughtful, high-quality support. This role is about people, communication, and helping others succeed with technology - not building or fixing the technology itself. If you enjoy teaching, problem-solving, and building strong relationships, this is a great opportunity to make a real impact. What You’ll Do Client Training & Onboarding - Lead virtual and in-person training sessions for new and existing clients - Guide clients through onboarding, helping them understand system setup and workflows - Create a positive, engaging training experience that builds client confidence - Develop and maintain training materials, guides, and resources - Represent DataScout at client meetings, conferences, and events Client Support - Respond to client questions and provide timely, thoughtful support - Help users work through challenges and better understand system functionality - Document client interactions and track activity in internal systems - Identify common questions or trends and help improve training and onboarding processes Team Collaboration - Work closely with internal teams to improve the overall client experience - Assist with testing new features and providing user-focused feedback - Support other team initiatives as needed Who We’re Looking ForCore Skills - Strong communication skills - both written and verbal - Confidence leading meetings, trainings, or presentations - Highly organized and detail-oriented - Ability to manage multiple priorities in a fast-paced environment - A natural problem-solver who enjoys helping others Experience - Experience in training, onboarding, teaching, or customer-facing roles preferred - Experience supporting clients or users in a professional setting - Ability to quickly learn new software and explain it clearly to others Additional Qualities - Self-motivated and dependable - Comfortable working independently in a remote environment - Positive attitude with a willingness to learn and adapt Nice to Have - Familiarity with GIS, mapping, or property data - Experience working with local government or public sector clients What We Offer - 35k-40k base salary with performance-based increases - Bonus opportunities based on performance - Paid Time Off (PTO) - Benefits including health, dental, and vision insurance - Company-paid life insurance and long-term disability - 401(k) with company match Equal Employment Opportunity Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status. Vision Government Solutions maintains a drug-free workplace.

About the role The Technical Success Specialist is a proactive, customer-focused role responsible for driving customer adoption of recurring offers that are sold by Account Executives and Account Teams. With a primary focus on technical product adoption that delivers measurable customer value and growth, the Technical Success Specialist leads onboarding of new solutions as well as ongoing adoption to ensure customers realize the full value of their technology investment with Computacenter and our key vendors. Annual salary range: $100K - $140K USD What you'll be doing - Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Build and maintain customer relationships by leading customer adoption, responding to customer inquiries, identifying and assessing customers’ needs, solving and/or referring customer problems. - Drive Technical Adoption: Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features. - Customer Engagement: Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes. - Value Delivery: Analyze, identify, and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments. - Problem Solving: Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk. - Product Expertise: Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices. - Success Planning: Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders. - Provide insight and drive innovative change to enhance the customer experience. - Manage relationships with vendor(s) and support strategic alignment. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Understand and abide by all security and operational policies. - Embrace and support Computacenter’s mission and core values. What you have - Bachelor’s degree in Business, Information Technology or related field, or equivalent experience - Minimum of 3-5 years’ experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments - Cisco certifications preferred (CCNA, Cisco Black Belt) - Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences. - Legally eligible to in the United States - Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication. - Highly organized; able to multi-task and work efficiently. - Demonstrated problem-solving and analytical skills. - Able to provide accurate, valid, and complete information by using the right methods and tools. - Follow communication procedures, guidelines, and policies. - Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties. - Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout. - Able to work independently, as well as with peers. - Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce). - Firm understanding of and experience in how cloud-based tools can solve business problems desirable. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description We are looking for a highly technical, detail-oriented professional to join our Customer Support team as a Tier 2 Support Engineer. This role sits at the intersection of support, product, and engineering, owning advanced troubleshooting, root-cause analysis, and cross-functional issue resolution for our Unify platform and its integrations. You will serve as a technical escalation point for Tier 1 support and post-sales teams, ensuring customer-impacting issues are triaged quickly, documented clearly, and routed appropriately. You will also contribute to system reliability by identifying patterns, surfacing product gaps, and improving internal tooling, documentation, and workflows. This is an ideal role for someone comfortable debugging across APIs, integrations, and data pipelines in a fast-moving SaaS environment. What You'll Do - Own Tier-2 Escalations - Triage and resolve complex technical issues escalated from Tier 1, AM, and PGS teams - Reproduce bugs, isolate root causes, and determine whether issues are configuration-, data-, integration-, or platform-related - Provide clear interim updates and technical summaries for customer-facing teams - Debug Integrations and Data Flows - Investigate issues across key integrations (CRM sync, enrichment pipelines, email infrastructure, browser extensions) - Validate API calls, troubleshoot CRM setups, webhook activity, and data transformations - Partner with engineering to confirm expected vs. actual system behavior - Incident & Bug Management - Create structured bug reports with reproducible steps, logs, and impact assessments - Classify severity and coordinate with engineering on prioritization and resolution timelines - Track issues through resolution and communicate status to stakeholders - Operational Tooling & Documentation - Build and maintain advanced troubleshooting guides and internal runbooks - Document known issues, workarounds, and diagnostic steps - Improve internal knowledge base and escalation workflows - Product Feedback Loop - Identify recurring failure points, friction, or reliability risks - Translate ticket patterns into actionable product insights - Partner with product and engineering on long-term fixes and preventative improvements - Process & Systems Improvement - Optimize support workflows, tagging, and escalation paths - Contribute to SLA adherence, response-time tracking, and resolution metrics - Help design scalable support infrastructure as volume grows Qualifications - 3–5 years of experience in technical support, solutions engineering, or operations roles in a SaaS environment - Experience troubleshooting APIs, integrations, or data pipelines - Strong debugging skills across logs, system behavior, and configuration layers - Experience writing technical documentation and internal runbooks - Familiarity with support platforms (Zendesk, Intercom, Pylon, etc.) - Experience partnering closely with engineering and product teams Requirements - Strong analytical troubleshooting and root-cause analysis - Comfortable reading logs, API responses, and system data - Proficiency with spreadsheets and basic SQL for investigations - Understanding of SaaS architectures, integrations, and sync behavior - Ability to distinguish user error vs. system defect vs. configuration issue Core Competencies - Clear, technical written communication - Structured problem solving and documentation - Strong prioritization across multiple escalations - Ability to translate technical findings into customer-friendly explanations - Systems thinking and a process improvement mindset Apply If you're passionate about solving complex technical problems and improving the customer experience in a fast-paced SaaS environment, we'd love to hear from you! Apply here .

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Job Summary As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Key Responsibilities - Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. - Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products - Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Required Qualifications - 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments - Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. - Strong understanding of enterprise security and IT products, systems, and processes - Experience with Linux system administration and troubleshooting - Proficiency in scripting with Python and/or JavaScript - Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure - Skilled in collaborating with and influencing cross-functional teams - Strong communication skills and the ability to build and maintain relationships with customers - Experience in customer-facing roles is a must Preferred Qualifications - Experience with attack surface management or CNAPP is a plus Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.