• You communicate clearly, are adept at coordinating stakeholder alignments, and enjoy working independently, in a structured and proactive manner • Technical advisory: You support customers with planning and successful adoption and use of cloud environments • Customer-facing troubleshooting & analysis: You log technical issues, prioritize them, analyze root causes, and develop solutions • Enablement & knowledge transfer: You plan and facilitate workshops, training sessions, and technical deep dives • Demos & example environments: You create reproducible reference setups • Collaboration with partners: You hold regular syncs, join customer meetings, and coordinate requirements and technical topics • Proactive topic proposals & community/content: You proactively suggest topics and develop related content • Feedback into Product & Engineering: You consolidate customer insights, identify patterns/trends, and report them back to the team in a structured way • Monitoring market and technology trends: You spot relevant developments and derive appropriate next steps

Role Description We are seeking a dedicated and skilled Customer Success Manager to join our team. In this role, you will be responsible for providing top-tier support to our users, helping them navigate our product, troubleshoot technical issues, and ensure they have a seamless experience. You will play a crucial role in addressing customer needs, recreating bugs, and relaying feedback to our engineering team, while also helping to enhance our support processes and resources. - Provide expert product assistance, guiding users through features and functionality. - Help customers manage their accounts, including adding members to their organization and addressing subscription or cancellation inquiries. - Troubleshoot and debug technical issues, replicating bugs and working closely with engineering for resolution. - File bug reports and feature requests, ensuring clear communication between customers and internal teams. - Follow up with engineering on ongoing issues and updates, providing timely and clear communication back to customers. - Create and maintain Knowledge Base documentation, ensuring users have access to up-to-date self-service resources. - Continuously improve support macros and develop steps for debugging specific platforms, such as Shopify. - Assist with onboarding new users by providing product walkthroughs and setting up brand alerts. - Schedule and conduct regular check-ins with existing subscribers to ensure ongoing satisfaction. Qualifications - 3+ years experience with technical debugging and troubleshooting. - 3+ years previous experience providing support for SaaS products. - Familiarity with Intercom, internal support tools, and CRM systems. - Strong written and verbal communication skills, with the ability to simplify technical information for users. - Bonus: Experience with public relations or marketing technology is a plus. Company Description Press Hook is a media relations platform that connects brands, publicists, and journalists at scale. Our platform streamlines and digitizes the processes of the media industry, making the news cycle stronger and more reliable. We match brands with top journalists to facilitate newsworthy stories, ensuring timely earned media coverage. Our mission is to help diverse, minority, and small businesses gain brand awareness in top media publications through innovative technology-driven solutions.

Onboarding & Support Specialist Remote – (AR, LA, or OK) About the RoleWe’re looking for someone who enjoys helping people succeed, communicates clearly, and thrives in a client-facing environment. This position is focused on training, onboarding, and supporting clients as they learn to confidently use our software. In this role, you’ll spend a significant portion of your time leading training sessions, guiding new clients through onboarding, and helping users understand workflows. The other half of your time will be spent responding to client questions and providing thoughtful, high-quality support. This role is about people, communication, and helping others succeed with technology - not building or fixing the technology itself. If you enjoy teaching, problem-solving, and building strong relationships, this is a great opportunity to make a real impact. What You’ll Do Client Training & Onboarding - Lead virtual and in-person training sessions for new and existing clients - Guide clients through onboarding, helping them understand system setup and workflows - Create a positive, engaging training experience that builds client confidence - Develop and maintain training materials, guides, and resources - Represent DataScout at client meetings, conferences, and events Client Support - Respond to client questions and provide timely, thoughtful support - Help users work through challenges and better understand system functionality - Document client interactions and track activity in internal systems - Identify common questions or trends and help improve training and onboarding processes Team Collaboration - Work closely with internal teams to improve the overall client experience - Assist with testing new features and providing user-focused feedback - Support other team initiatives as needed Who We’re Looking ForCore Skills - Strong communication skills - both written and verbal - Confidence leading meetings, trainings, or presentations - Highly organized and detail-oriented - Ability to manage multiple priorities in a fast-paced environment - A natural problem-solver who enjoys helping others Experience - Experience in training, onboarding, teaching, or customer-facing roles preferred - Experience supporting clients or users in a professional setting - Ability to quickly learn new software and explain it clearly to others Additional Qualities - Self-motivated and dependable - Comfortable working independently in a remote environment - Positive attitude with a willingness to learn and adapt Nice to Have - Familiarity with GIS, mapping, or property data - Experience working with local government or public sector clients What We Offer - 35k-40k base salary with performance-based increases - Bonus opportunities based on performance - Paid Time Off (PTO) - Benefits including health, dental, and vision insurance - Company-paid life insurance and long-term disability - 401(k) with company match Equal Employment Opportunity Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status. Vision Government Solutions maintains a drug-free workplace.

About the role The Technical Success Specialist is a proactive, customer-focused role responsible for driving customer adoption of recurring offers that are sold by Account Executives and Account Teams. With a primary focus on technical product adoption that delivers measurable customer value and growth, the Technical Success Specialist leads onboarding of new solutions as well as ongoing adoption to ensure customers realize the full value of their technology investment with Computacenter and our key vendors. Annual salary range: $100K - $140K USD What you'll be doing - Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Build and maintain customer relationships by leading customer adoption, responding to customer inquiries, identifying and assessing customers’ needs, solving and/or referring customer problems. - Drive Technical Adoption: Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features. - Customer Engagement: Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes. - Value Delivery: Analyze, identify, and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments. - Problem Solving: Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk. - Product Expertise: Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices. - Success Planning: Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders. - Provide insight and drive innovative change to enhance the customer experience. - Manage relationships with vendor(s) and support strategic alignment. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Understand and abide by all security and operational policies. - Embrace and support Computacenter’s mission and core values. What you have - Bachelor’s degree in Business, Information Technology or related field, or equivalent experience - Minimum of 3-5 years’ experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments - Cisco certifications preferred (CCNA, Cisco Black Belt) - Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences. - Legally eligible to in the United States - Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication. - Highly organized; able to multi-task and work efficiently. - Demonstrated problem-solving and analytical skills. - Able to provide accurate, valid, and complete information by using the right methods and tools. - Follow communication procedures, guidelines, and policies. - Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties. - Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout. - Able to work independently, as well as with peers. - Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce). - Firm understanding of and experience in how cloud-based tools can solve business problems desirable. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us