• Own end-to-end execution of Blueprint health initiatives and experiments • Build and maintain detailed project plans across diagnostics, treatments, and protocols • Track timelines, dependencies, and outcomes across multiple concurrent workstreams • Coordinate with physicians, specialists, labs, and external providers • Schedule and manage diagnostics (e.g., bloodwork, imaging, testing) • Ensure all medical data is collected, organized, and delivered on time • Manage relationships with clinics, longevity providers, and vendors • Maintain structured tracking of biomarkers, interventions, and results • Act as the central hub for all health-related logistics • Anticipate issues and proactively resolve operational bottlenecks • Maintain extremely high standards of precision and follow-through

• supports overall project management of clinical studies • liaising with customers, vendors, and/or investigative sites • creating and maintaining the Trial Master File Management (TMF) Plan • coordinating and monitoring activities associated with study deliverables • interacting with internal functional departments or vendors to obtain required metrics for financial reporting

About Us: At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. About the Team: The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve. As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world. About the Role: We're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. Location: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US. What You'll Do: - Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff - Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes - Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines - Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning - Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards What You'll Bring: - You have 5+ years of engagement or project management experience, preferably with technical or software engagements - You've managed multiple concurrent engagements and know how to keep quality high across all of them - You have strong experience working with enterprise customers and leading customer-facing communication - You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation - You're experienced with project management tools such as Linear, Jira, Asana, or similar - You've handled scope change management and complex stakeholder dynamics - You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do - You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders You exemplify our operating principles - You are motivated to build something great: you hold a high bar for quality, craft, and impact - You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate - You operate with maximum agency: you take ownership, move work forward independently, and help others unblock - You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges Nice to Have: - PMP or similar project management certification - Experience in Professional Services or consulting - Experience with AI/ML or infrastructure engagements - Experience with time tracking and billing coordination - Knowledge of software development lifecycle and agile methodologies Compensation & Benefits We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. Annual Salary: $170,000-$190,000

Location: e123 is a Work From Anywhere company based in southern California with an entirely remote workforce from all over the US. This role can be based anywhere in the US (with the exception of IN, IL, PA, NE). Why join e123? e123 helps businesses manage the complex world of insurance. We started in Insurtech, and we drive over $1B in annual premium billings through a network of nearly 365,000 agents. We deliver a single, easy to use platform for clients to distribute and market insurance and benefits products at all levels. Our Mission We’re on a mission to fix a broken system, making it easier and more reliable for millions of people to protect themselves against the unexpected by enabling businesses to better manage insurance distribution. At e123, we are a powerful, widely-used core product in a premier position central to our industry and a team with deep expertise in insurance distribution networks. Job Description We are seeking a high-impact Senior Implementation Project Manager to be the driving force behind complex, dynamic, high-stakes client implementations. This is an exciting and critical role for our company as we expand our enterprise implementations with insurance carriers, health plans and distributors. You will own the client experience and success as a professional, consultative project manager during their launch phase with e123. It will involve navigating the intricate business requirements of these clients alongside our technical experts while ensuring timely, high quality delivery of the software through robust, yet flexible project management. You’ll bring client and internal teams together as one, while speaking industry, business and technical language. While our technical team leads the advisory and solution design, you own the execution engine. You are responsible for the "Critical Path"—ensuring that every milestone is hit, every risk is mitigated, and every Gantt chart reflects the ground reality of the project. We’re looking for a senior operator who provides the tactical "guardrails" for our delivery process, ensuring that what we promise in the SOW is delivered with precision, and new requirements are navigated with a high degree of professionalism. At times, you may also lead the project management of strategic, complex internal projects requiring experienced project management leadership alongside product and technical teams. Beyond individual projects, you will act as a mentor to our broader PM team and a lead architect of the implementation toolkit that will allow us to scale. Core responsibilities: - Project Planning (Gantt) Mastery & Critical Path Management: Own the end-to-end project schedule and delivery for enterprise-level implementations. Build, maintain, and rapidly refine complex project plans. - SOW Feasibility & Resource Planning: Partner with technical team members during the SOW drafting phase to "reality check" and plan timelines, resource availability and realistic go-live dates. - Gap-Filling & Dynamic Problem Solving: Act as the proactive glue between our technical team and the client. When obstacles arise, you don't just report them - you ensure rapid solution generation and reorganize the project to keep milestones on track and the momentum high. - Toolkit Architecture & Process Improvement: Identify recurring friction points in our delivery model and build better project tools (playbooks, dashboards, launch plans, etc.) to eliminate them. - Stakeholder Navigation with Highly Professional “Bedside Manners”: Serve as the primary contact for senior and junior client team members. Translate technical status into business impact and hold internal and external stakeholders accountable to deadlines, while also addressing issues. - Functional Mentorship: Set the "Gold Standard" for PM excellence. While not a direct people manager, you will mentor junior PMs on best practices for managing high-value, complex projects. Required qualifications: - Insurtech/HealthTech Domain Expertise: 6+ years of PM experience in insurance or healthcare software. Familiar with the language of carriers and distributors (enrollment, distribution, etc). - Advanced Project Management Skills: Highly organized with a mastery of PM software (e.g., SmartSheet, Microsoft Project). Proven track record of managing projects with $100k+ ACV through to a successful go-live while meeting deadlines and managing resources. - Technical Literacy: Ability to manage technical projects and speak the language of configuration specialists and software engineers. - High-Fidelity Communication: The ability to command a room of senior executives and technical architects alike. Can simplify complex technical delays into clear next steps for non-technical stakeholders. Comfortable guiding clients through change management. Love mentoring others. - Strategic "Operator" Mindset: You possess the ability to see the "Big Picture" of a high value launch while maintaining an obsessive attention to the micro-details of a project schedule. - Process-Building DNA: Evidence of having built or significantly improved an implementation toolkit or Project Management Office (PMO) structure, including leveraging AI. - Resilience & Agility: Experience working in fast paced, scrappy SaaS environments with frequent project pivots. You can collaboratively get results while not taking no for an answer.