Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewEnvysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking a Technical Support Analyst Tier 1. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers’ issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have the willingness to learn, be trained, and develop key technical skills to support Envysion customers. Job DescriptionRole Overview: As a Tier 1 Analyst, you will be the first point of contact for our customers, providing empathetic and efficient phone support. You’ll leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience. Key Responsibilities: - Linux & Network Troubleshooting: Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment. - Incident Management: Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2. - Customer Experience: Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment. - Field Coordination: Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians. - Knowledge Management: Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency. - Operational Agility: Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends. Preferred Qualifications: - Technical Aptitude: Foundational understanding of Linux command-line interface (CLI) and network configuration. - Resilient Communication: Proven ability to de-escalate "heated" situations and guide non-technical users through logical troubleshooting steps. - Self-Starter Mentality: A track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdles. - Adaptability: Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings). This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $45,000 - $48,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. We will be reviewing applications from Late February through March 2026 #LI-DB1 Basic Requirements - High School diploma or equivalent - 1+ year of Technical Support/Customer Support experience - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Gestionar tickets técnicos escalados desde el equipo de soporte. • Analizar logs, errores y comportamiento del sistema. • Diagnosticar incidencias y clasificarlas (configuración, uso, bug o infraestructura). • Reproducir bugs reportados por clientes. • Resolver incidencias técnicas o proponer soluciones/workarounds. • Escalar casos al equipo de Engineering con el contexto técnico adecuado. • Documentar tickets de forma clara y dar seguimiento con equipos internos. • Priorizar incidencias según su impacto. • Colaborar con equipos de Product y Engineering.

About Odyssey: K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology. But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — all while delivering a high-quality user experience. That’s where Odyssey comes in. We partner with state agencies to design, launch, and operate ESA and grant programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 6 states, and our platform powers programs serving 200,000+ students and over $1B in education funding — and we’re just getting started. Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most. We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage. Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities. Why This Work Is Different We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software! If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents, students, school administrators and vendors. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. What You’ll Do: - Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner. - Resolve customer issues and complaints, escalating complex cases as needed. - Provide accurate information about the ESA and microgrant programs Odyssey serves. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members to improve processes and enhance the customer experience. - Participate in training and development opportunities to enhance skills. - Meet performance targets and contribute to team goals. - Stay up-to-date with company policies and product knowledge. About You: - Preference is given to those who reside in Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York. - Experience with Zendesk or a similar contact management system is required. - 3+ years of experience in a customer support role. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Customer-focused with a positive attitude and professional demeanor. - Ability to work independently and as part of a team. - Proficiency in using customer support software and tools. - Fluent in English; additional fluency in Spanish is preferred. - High school diploma or equivalent; additional education or certifications are a plus. Additional Details: - This role is a remote position for candidates located in the U.S., with preference given to those who reside in one of the states we currently serve: Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York - Applicants must be currently authorized to work in the United States on a full-time basis. - Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request. Why Odyssey: Sitting at the intersection of tech, government, and education, Odyssey offers potential applicants an immediate and substantive impact for students and families. Supported by well-known investors and advisors, we are gaining traction quickly with ample opportunity for growth. As our team expands, we are looking for top-tier talent to join our mission in driving the future of education forward. Join us if you believe in the power of education as the single most important investment we can make as Americans today

Role Description LeadVenture is looking for a fully remote Technical Support Specialist for our Belize location. This position will assist dealers with day-to-day software requests and help dealers to get the most out of their software while troubleshooting any immediate issues. (Only candidates living in Belize will be considered for this position) - Provide first level technical support for customer software applications. - Sign into the email, phone, and chat queues and take calls, chats, or emails as assigned and respond to customer requests in a timely and accurate manner. - Initiate, update, track, and close tickets through work order system. - Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures. - Recognize, document, and alert the supervisor of trends in customer calls and issues. - Escalate complex issues to appropriate staff. - Basic understanding of Windows folder and registry structure. - Recommend process improvements. - Manage the Phone Client to ensure calls and emails are answered promptly. - Be accountable and responsible for procedures, cases, and work assigned. - Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer). - Educate customers to be experts on TCS products. - Cultivate a team environment with a fun and positive attitude. Qualifications - Associates Degree in Computer Science or related field. (Preferred) - Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) - Minimum of 1 year supporting customer applications via phone in a technical help desk environment. - Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.). - Demonstrated ability to work inter-departmentally to accomplish objectives. - Ability to understand customer problems and know when to ask clarifying questions. - Ability to identify complex computer problems, analyze them, and solve them. - Ability to describe technical information in a way that a nontechnical person can understand. - Strong writing skills in preparing instructions, email, and chat responses. - High capacity to learn and adapt to changing technologies and service.